Oversee daily Warehouse operations across Goods In, Returns and Inventory, allocating resources and prioritising workload to meet operational and service requirements.
Monitor productivity, quality, service and inventory performance, using operational data to identify issues, implement corrective actions and support continuous improvement.
Manage and develop assigned Warehouse colleagues, including probation reviews, one-to-ones, performance discussions, return-to-work meetings, attendance and holiday management, as well as supporting recruitment, onboarding and training.
Own shift administration and operational reporting, including KPI and productivity reporting, EOS documentation, stock investigations, inventory adjustments and workforce planning, ensuring the Warehouse remains audit ready.
Ensure compliance with Company Policies, Site Rules, HSE requirements and local legislation, promoting a positive safety culture while supporting operational escalations and acting as Key Holder, First Aider or Fire Marshal where required.

Experience working within a Warehouse, Distribution or Fulfilment environment, with proven experience leading, coaching or developing individuals or teams in a fast-paced operational setting.
Strong understanding of Warehouse Management Systems (WMS), ERP systems and Microsoft Office, including Excel; NetSuite experience is preferred.
Ability to plan, prioritise and coordinate people, workload and operational activities, while analysing performance data to improve productivity, quality and service.
Experience with people management activities such as performance reviews, probation meetings, return-to-work discussions or employee investigations is desirable.
Excellent communication, organisation and problem-solving skills, with a positive and professional approach to leadership, accountability and managing competing priorities.

Thrive in a welcoming and collaborative workplace, supported by a friendly culture and regular team events that foster connection and engagement.
Prioritise your well-being with comprehensive healthcare coverage, including medical, dental, and life insurance benefits.
Enjoy a 50% discount on Lovehoney products and the opportunity to participate in our annual bonus plan.
Take time to recharge with paid time off, sick leave, and floating holidays to support work-life balance.
Grow your career with tailored development opportunities, including structured training programmes and regular feedback cycles.
Protect your digital life at home and at work with a complimentary 1Password Family account, allowing you and your family to securely manage passwords and sensitive information.