G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you 🧡

A 20+ year tech services expert of many solutions and partnerships with industry giants.
Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

The Opportunity

Enterprises run on process, and the quality of those processes shows up everywhere: in customer outcomes, in how teams work, and in the service their own customers receive. Designing the right direction is only half the job. The value becomes real only when it is delivered well: on scope, on quality, and in a way that lasts.

That is where the Delivery Architect comes in. You set the architectural vision and roadmap for your accounts: where each solution is going, why, and what it will take to get there, and you bring in the deep specialists each engagement needs. Our enterprise customers are migrating to cloud, scaling agile, maturing their service management, and adopting AI across the Atlassian System of Work, so you shape the right direction and make sure the team you work with builds toward it.

The Role

As a Delivery Architect, you own the roadmap and vision. You shape the solution, set where the account is going, and keep the architecture coherent as the engagement grows. You work as one of four seats on a named CoE team: the Account Manager owns the relationship and commercials; you own the roadmap, vision, and solution shape, and you help grow and expand the COE; the Technical Program Manager owns the plan and governance; and the Technical Lead owns the build. You are the architectural authority your customers and your team rely on, and you make sure the delivered solution stays true to the direction you set.

You bring breadth across the Atlassian platform and a clear understanding of how large organizations are structured, governed, and run, and you know when to pull in a deep specialist so the solution holds up where it needs real depth. Some Delivery Architects also carry deep expertise in a vertical or technical area and lead that depth themselves where it fits; others go wide and orchestrate specialists.

What You'll Do 💪

Your Accounts: Vision & Continuity

Set the architectural vision and roadmap for your Centers of Excellence (COEs, our name for managed customer engagements): where each solution is going and why.

Provide architectural continuity across the engagement lifecycle, so direction and context carry through every handoff and phase.

Be the reference point your team and your customers turn to for architecture and solution direction.

Identify the deep specialists an engagement needs (for example ESM, asset management, or migration experts) and bring them in, or carry that depth yourself where it matches your specialization.

Delivery Direction & Collaboration

Shape the transition from sales to delivery: solution intent, the skills the engagement will take, and kickoff direction.

Partner with the Technical Program Manager, who owns the plan and governance: milestones, cross-workstream dependencies, service-level commitments, and escalations.

Act as the architecture conscience through the build, reviewing key technical decisions and keeping delivery true to the roadmap and design.

Watch the architectural health of your accounts and step in early when the solution drifts from the direction you set.

Perks ✨🍇🚀

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.