Accountabilities

Manage relationships and day-to-day interactions with OEM program partners, keeping initiatives on schedule and aligned with their requirements

Ensure teams consistently meet service level agreements (SLAs), maintain clear records of internal and external communications, and deliver high-quality customer service

Serve as a subject matter expert on company products, core systems, and platform functionality, communicating the value of available services to OEM partners

Act as the liaison between Marketing, Development, and other internal departments to identify bugs, product improvements, and feature requests required to meet program expectations

Communicate OEM program requirements, compliance initiatives, and updates to relevant internal teams

Monitor partner communications and ensure every program-related email receives a timely response from the appropriate department

Identify service or communication gaps and ensure internal teams represent the organization professionally in all partner interactions

Recommend workflow and process improvements that increase efficiency and strengthen partner support

Identify and develop opportunities to grow recurring revenue and improve dealer retention across OEM programs

Requirements:

Bachelor's degree

10 years of experience in technology-related customer service or a comparable client-facing environment

Hands-on experience using a proprietary content management system (CMS)

Proven experience selling and retaining SaaS revenue within major client accounts

Strong communication, relationship management, and leadership skills

Ability to take initiative, solve problems independently, and follow through reliably

Proficiency in Microsoft Word, Excel, and Outlook

Ability to coordinate effectively across teams and manage multiple partner requirements

Experience working with third-party vendors providing products or services to customers is preferred

Must reside in the United States; the position is not open to applicants residing outside the country

Successful completion of a background check is required as a condition of employment

Benefits:

Targeted annual salary of $85,000, with the final offer potentially adjusted based on relevant experience, training, certifications, internal equity, market conditions, and role responsibilities

Remote work arrangement within the United States

Medical, dental, and vision insurance

Company-matched 401(k) plan

Flexible paid time off and sick leave

Six weeks of paid parental leave

Eight paid national holidays

Company-paid basic life insurance

Optional supplemental life insurance

Voluntary short-term and long-term disability insurance

Voluntary pet insurance

Optional healthcare and dependent care Flexible Spending Accounts (FSAs)

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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