Who We Are:

Synapse exists to make DME simpler and more connected for everyone involved, from patients and providers to health plans and suppliers. Through our technology platform, we make sure patients receive the right product, at the right time, in the right amount. We've reached real scale, but there's still a lot left to build, which means the work here has visible impact, not incremental polish.

In this role, you're the direct connection between patients, providers, and health plans, and the impact is tangible and immediate. Your input shapes how things run day to day, and from first touch to delivery, you'll help earn the trust of every patient we serve.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.

What We Need:

As a Patient Engagement Specialist at Synapse Health, you are a motivated, patient-centered outbound communicator who drives meaningful connections with new and existing patients. As a key member of the Customer Experience department, you will lead proactive outreach campaigns focused on equipment utilization, payment and credit card collection, patient portal adoption, and broader engagement initiatives.

You are energized by patient interaction, passionate about helping people understand and benefit from their DME services, and motivated by measurable outcomes such as patient adoption, satisfaction, and retention. You develop trust quickly, communicate with warmth and clarity, and take ownership of your results in a fast-paced, evolving environment.

This position is fully onsite in the Synapse Health office in Brentwood, TN (37027).

What You Will Do:

Conduct high-volume outbound calls to new Synapse Health patients to introduce services, explain DME program benefits, and ensure a smooth onboarding experience.
Reach existing patients through targeted ad hoc campaigns, supporting initiatives such as equipment utilization follow-ups, payment and credit card collection, and patient portal adoption.
Clearly and compellingly explain Synapse Health’s services and programs, tailoring messaging to each patient’s needs and circumstances with empathy and professionalism.
Build trust with patients during vulnerable moments in their care journey, acting as a knowledgeable and compassionate guide through their DME experience.
Document all patient interactions, call notes, and outcomes accurately and thoroughly within internal systems and tracking tools.
Meet or exceed individual and team performance goals, including outbound call volume, patient engagement rates, portal adoption metrics, payment collection, and quality scores.
Identify and escalate patient barriers to care or complex service issues, routing to appropriate team members when needed.
Participate in ongoing coaching, call quality monitoring, and training programs to continuously improve skills and performance.
Collaborate effectively with Customer Experience team members and cross-functional partners to ensure patients receive seamless, high-quality support.
Maintain strict confidentiality of patient health information and consistently adhere to HIPAA and organizational privacy standards.
Contribute to continuous improvement efforts by surfacing recurring patient questions, process gaps, or campaign insights.
Perform additional duties as assigned to support team and organizational objectives.

What You Have:

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

High school diploma or equivalent required; bachelor’s degree preferred.
2+ year of experience in outbound phone-based roles such as inside sales, telephonic patient engagement, customer service, fundraising, or a similar patient- or consumer-facing position with measurable performance goals.