Who We Are

Synapse exists to make DME simpler and more connected for everyone involved, from patients and providers to health plans and suppliers. Through our technology platform, we make sure patients receive the right product, at the right time, in the right amount. We've reached real scale, but there's still a lot left to build, which means the work here has visible impact, not incremental polish.

In this role, you're the direct connection between patients, providers, and health plans, and the impact is tangible and immediate. Your input shapes how things run day to day, and from first touch to delivery, you'll help earn the trust of every patient we serve.

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.

What We Need:

The Specialist, Resupply plays a key role in supporting the day-to-day execution of Synapse Health’s resupply operations. This role ensures that patients meet eligibility requirements, and that resupply orders are processed accurately, efficiently, and in compliance with regulatory and organizational standards.

As a process-driven contributor, you bring strong organizational skills, attention to detail, and a commitment to operational accuracy. You collaborate closely with internal teams to maintain smooth workflows, support performance targets, and deliver a consistent, high-quality experience for patients, providers, and vendor partners.

This position is fully onsite in the Synapse Health office in Brentwood, TN (37027)

What You Will Do:

Complete intake, qualification, and order processing activities to support patient resupply needs.
Follow standardized resupply workflows while ensuring compliance with company policies, payer requirements, and regulatory guidelines.
Review documentation and orders for accuracy, completeness, and eligibility prior to fulfillment.
Identify discrepancies, missing information, or errors and work with appropriate teams to support resolution.
Assist with basic reporting and tracking of operational metrics such as order volume, turnaround time, and qualification accuracy.
Collaborate with team members and cross-functional partners to maintain efficient and reliable resupply workflows.
Provide excellent customer service when interacting with patients, providers, and vendor partners.
Support continuous improvement efforts by identifying process gaps or opportunities for increased efficiency.
Perform additional duties as assigned to support team and operational objectives.

What You Have:

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

2+ years of experience in healthcare or the durable medical equipment (DME) industry, including customer service, call center operations, or similar healthcare environments.
Proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific software systems.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities to identify issues and support effective resolution.
Demonstrated experience delivering high-quality customer service and maintaining positive relationships with patients, providers, and vendors.
Ability to work effectively in a fast-paced, dynamic environment and adapt to changing processes, technologies, and customer needs.
Availability to work between 8:00 a.m. and 8:00 p.m. EST, with potential participation in an on-call rotation.
Must live within a commutable distance to Brentwood, TN (37027)

What Sets You Apart:

Adaptable: Comfortable with change and motivated by continuous improvement.