Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

At a Glance

The Senior Account Manager is responsible for driving client satisfaction, retention, and revenue growth. This role requires strategic planning, data-driven decision-making, and cross-functional collaboration to deliver effective client solutions and exceed business objectives. The ideal candidate is a seasoned account management professional with strong leadership capabilities and a proven track record in the health system, marketing and patient acquisition space.

Where You'll Be

This is a remote position.

What You’ll Do

Be directly responsible for driving client satisfaction, revenue growth and retention.
Build strong multi-level customer relationships
Use creative problem solving and develop strategies needed to help clients make informed decisions through a consultative sales approach.
Utilize forecasting and business analytical skills to take advantage of opportunities and to expand relationships.
Work closely with sales, product and marketing teams, to identify key strategies to maximize client accounts.
Increase customer satisfaction, visibility, and client endorsement regarding the measurable results and tangible value of programs among key client stakeholders.
Provide strategic guidance in the areas of patient acquisition and retention, market development, quality transparency including benchmarking & measurement, competitive differentiation. Assist with conducting competitive market analysis to help formulate go to market plans.
Monitor campaign performance to identify performance risks and optimization opportunities, resolve live campaign issues, implement improvements, and ensure results are maximized.
Assist internal stakeholders with reviewing and analyzing product / solution performance and client feedback to help guide the development, enhancement, and implementation of new products / solutions and develop new revenue growth opportunities.
Serve as a key point of escalation for client issues, ensuring timely and effective resolution.
Drive negotiations and value-driven presentations to grow and renew existing contracts. Partner with leadership and internal partners to achieve renewal goals.
Facilitate new account launches, existing account maintenance, and all product enhancements.

What We’re Looking For

Required

Bachelor's degree in Business, Marketing, or related field.
5-8 years of experience in account management within the health & wellness industry.
Ability to effectively navigate and drive results in a highly complex, matrix environment
Strong organizational & presentation skills.
Demonstrated ability to message, position, and present information for maximum customer impact and influence.
Strong negotiation, influencing, collaboration.
Knowledge of marketing and patient acquisition strategies in health systems.
Knowledge of the healthcare landscape
Experience with managing health system accounts
Project management-oriented organizational skills.
Act as a collaborative worker and foster a positive work environment.
Creative analytical and problem-solving skills.
Ability to adapt to a fast paced environment.
Committed to continuous learning, with a strong interest in applying AI tools to streamline processes and improve productivity.”
Willingness to travel (25%).

Preferred

Experience working in digital health, health systems, patient acquisition or healthcare technology sectors.
Familiarity with CRM software and account management platforms.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

Starting Salary: $100,000 - $110,000

*Note actual salary is based on geographic location, qualifications and experience