Who are we and why should you join us?

ConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, make decisions, and improve patient outcomes—starting in oncology and rapidly expanding across therapeutic areas. Our teams partner with the world’s leading pharmaceutical companies, providers, and research organizations to solve some of healthcare’s most complex challenges.

At the core of our innovation is Cara, our next-generation AI platform that unlocks powerful insights from complex clinical, imaging, and molecular data. Combined with our Precision Suite—which unifies real-world data, advanced analytics, and scalable evidence generation—these solutions are transforming how clinical development, regulatory, and commercialization decisions are made.

ConcertAI brings together a portfolio of purpose-built solutions, including TeraRecon, an industry leader in advanced imaging and AI-driven visualization, and CancerLinQ, the ASCO-originated oncology platform advancing care quality and large-scale discovery.

Joining ConcertAI means working alongside bold thinkers, builders, and healthcare experts on innovative, high-impact products that directly improve patient lives. You’ll be part of a fast-growing, mission-driven organization at the forefront of AI-enabled healthcare, with meaningful opportunities for growth and leadership.

Your Opportunity

The Senior Project Manager, Customer Solutions is accountable for the successful planning and execution of projects and change requests for ConcertAI's customers across its Commercial Solutions business.

This is a highly client-facing role responsible for managing complex customer initiatives from initiation through deployment and closure. The Senior Project Manager partners closely with Customer Success, Business Analysts, Product, Engineering, Data Operations, Compliance, QA, and other internal teams to ensure customer projects are delivered on time, within scope, and aligned with customer objectives and contractual commitments.

The Senior Project Manager primarily supports established customers managing enhancements, solution changes, data and vendor changes, integrations, and other customer-driven initiatives. The Senior Project Manager owns project governance, planning, execution, risk and dependency management, and deployment readiness, while partnering with Customer Success on the overall customer relationship and with Business Analysts on requirements, business rules, and solution design.

How You'll Make an Impact

Customer Engagement & Stakeholder Management

Serve as the primary project management contact for assigned customer projects and change requests.
Partner with Customer Success to ensure project execution is aligned with broader customer objectives, priorities, and commitments.
Establish effective working relationships with customer business, operational, compliance, and technical stakeholders.
Lead project kickoffs, working sessions, status meetings, and project governance discussions.
Provide clear and proactive communication regarding project status, timelines, dependencies, risks, and decisions.
Manage stakeholder expectations and facilitate resolution or escalation of project-related issues.

Project Leadership & Execution

Lead complex projects and change requests for existing customers from initiation through deployment and closure.
Develop and maintain detailed project plans, timelines, milestones, dependencies, and critical paths.
Coordinate activities across Solution Consulting, Product, Engineering, Data Operations, Compliance, QA, Customer Success, and other internal teams.
Establish clear ownership, deliverables, and timelines across project stakeholders.
Monitor project health and proactively identify and address risks, issues, dependencies, and roadblocks.
Manage multiple concurrent customer projects and competing priorities while maintaining project quality and customer commitments.