Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required

This is a fully On-site role located at 400 S Woods Mill Rd, Chesterfield, Missouri

Responsibilities

Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets.
Document all call information and data discovery according to operating procedures
Utilize Knowledge Base materials as a foundation for resolving inquiries
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements

Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
High school diploma or GED required, Bachelor’s degree strongly preferred
Customer service or inbound call center experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software

Location/Hours

Availability Monday-Friday 7am-8pm and every 3rd Sat rotation 8am-4pm
Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

Health, Dental & Vision – Multiple plan options from day 1
Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
Vacation – Accrue up to 80 hours (2 weeks) in year one
Paid Sick Time – 40 hours per year
Holidays – 9 paid holidays + 2 floating holidays per year
Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
401(k) – Traditional and Roth options
Life & Disability Insurance – Provided at no cost
Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
Snack & Drink Stipend – Daily at all pharmacy locations

What You’ll Do

Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
Conduct outbound outreach to support patients in completing key steps in their prescription journey
Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
Assist with insurance verification, benefits coordination, and financial assistance programs
Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams