About FacilityOS

FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.

As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.

If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.

This is a hybrid position in our office in Annapolis, Maryland, where you'll be required to be in the office at least three days a week with the flexibility to work from home the remaining days if desired.

What You’ll Be Doing

Customer Implementation & Rollout

Lead end-to-end customer implementations from kickoff through go-live and hypercare.

Define implementation plans, timelines, milestones, and success criteria; keep projects on track and customers informed.

Configure FacilityOS solutions to match customer workflows, security requirements, and site-specific needs.

Drive rollout readiness across stakeholders (IT, Security, Facilities, Reception/Front Desk, Compliance), ensuring adoption and operational continuity.)

Technical Configuration & Troubleshooting

Serve as a technical expert for FacilityOS software, hardware (iPads, printers, mobile computing devices, barcode scanners, thermal printers, and other peripheral devices), mobile apps, and integrations.

Support customer technical discovery (network/Wi-Fi, device provisioning, permissions, integrations) and identify risks early.

Diagnose complex issues during implementation, reproduce bugs, document findings, and coordinate resolution.

Assist with data onboarding (imports/migration), validation, and mapping; ensure data quality prior to launch.

Use SQL and database concepts to validate records, troubleshoot data issues, and confirm integration outcomes.

Training, Enablement & Documentation

Deliver customer training (live sessions, recorded content, and tailored enablement) for admins and end users.

Create and maintain internal and customer-facing documentation: implementation guides, configuration playbooks, rollout checklists, and FAQs.

Cross-Functional Execution

Act as the coordination point between Professional Services, Support, Engineering, and QA during implementations.

Provide structured handoff documentation to Support/CS after go-live (configuration summary, known risks, escalation paths, environment notes).

Identify recurring implementation friction and propose process improvements to increase speed, quality, and scalability.

Experience & Technical Skills

2+ years in customer-facing digital roles (Implementation, Technical Support, Professional Services, Solutions Consulting), ideally supporting enterprise clients and hardware/software products.

Proven ability to manage multiple customer projects simultaneously, including timelines, dependencies, and stakeholder communication.

Strong troubleshooting skills across software, hardware, and networking (Wi-Fi, Bluetooth, Ethernet, firewall/proxy constraints, basic MDM familiarity a plus).

Experience with tools like Zendesk, Gainsight, Salesforce, Notion, Scribe and Microsoft Suite; comfortable working in ticketing + project-tracking environments

Knowledge of databases and how they integrate with other platforms; experience or knowledge of basic/intermediate SQL queries (e.g., joins, filtering, validating imports).

Ability to perform PC software/hardware installations and device setup, including loading applications and hardware drivers.

Interest in AI for support/enablement or process automation is a plus.

Implementation / Project Management Skills (Additions)

Comfortable running implementation calls: kickoff, technical discovery, configuration workshops, training, and go-live readiness.