As a Senior Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. This role is a blend of strategic relationship management, consultative selling, and performance coaching — all grounded in a disciplined focus on driving measurable results.

You will be accountable for delivering against a set of quarterly and annual Objectives and Key Results (OKRs) aligned with APFM’s broader business goals. OKRs will include revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You’ll collaborate cross-functionally to execute against these priorities, using data, insights, and operational rigor to deliver value to both APFM and our partners.

This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.

What you will do

Own partner success across a designated book of business, managing performance against defined OKRs

Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction

Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior

Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption

Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance

Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations

Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools

Manage collections and minimize aging in partnership with internal finance and billing teams

Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences

Qualifications

5+ years of experience in enterprise account management, B2B sales, or customer success, with demonstrated ownership of ongoing relationships with VP- and C-suite stakeholders.

Experience in senior living, healthcare, hospitality, or SaaS preferred.

Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability

Strong understanding of OKRs, KPIs, and how to align partner performance to business goals

Proven success in influencing customer behavior and driving program adoption through data, insights, and education

Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership

Proficiency in CRM platforms and comfort with interpreting and acting on performance data

Highly organized and self-motivated with strong project management skills and attention to detail

Collaborative mindset with the ability to navigate and align cross-functional teams

Compensation

Base Salary: $70,000-100,000

On Target Earnings: $95,000-150,000

Benefits:

401(k) plus match

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

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About A Place for Mom

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

Our employees live the company values every day:

Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.