Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

Join our Claims team as a Sr. Claims Specialist where you will review, analyze, and adjudicate claims with accuracy and compassion while working under general supervision. You will apply sound judgment to determine eligibility, resolve issues, and deliver timely and fair outcomes that support our commitment to policyholders while protecting the company’s financial strength. In this role, you will build the skills to manage and progressively assume responsibility for a full caseload of moderately complex claims, collaborate with internal and external stakeholders, and contribute to continuous improvement within the claims function.

This position currently offers an onsite work schedule, with the expectation that you will be in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties & Responsibilities

Review and verify claim submissions for completeness, accuracy, and required documentation while working under general supervision.
Analyze and adjudicate claims by applying policy provisions, company guidelines, and regulatory requirements.
Identify discrepancies, investigate issues, and determine appropriate resolutions with limited guidance.
Document case details thoroughly and accurately in claims systems to ensure timely processing and benefit payment.
Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail to gather information, explain claim decisions, and provide updates.
Resolve claims-related questions using sound judgment and established guidelines.
Manage a caseload of claims appropriate to training level, ensuring effective organization and timely follow-up.
Recognize trends or recurring issues and escalate appropriately to leadership.
Participate in ongoing training to maintain and expand knowledge of claims processes, tools, systems, and insurance products.
Stay current with company policies, regulatory requirements, and industry best practices.

Commit to professional development by engaging in industry learning opportunities and working toward relevant designations.

All other duties as assigned.

Minimum Qualifications

Bachelor’s degree in business, finance, insurance, human sciences, health sciences, or a related field.
Demonstrates the ability to analyze information, apply sound judgment, and make informed decisions in moderately complex situations while demonstrating strong analytical, critical-thinking, policy interpretation, and customer-service skills.
Possesses strong attention to detail and effective conflict resolution, business writing, and problem-solving skills.
Ability to manage multiple priorities, maintain organization, and meet deadlines in a fast-paced environment.

Preferred Qualifications

Professional experience in claims, financial services, customer service, or a related field.
Working knowledge of life and annuity products, claims practices, and applicable regulatory requirements.
Professional designations such as AIC, FLMI, or equivalent, or progress toward completion.