Motus is the complete solution for managing employee driving, built for smarter personal vehicle use. With more than 90 years of proven expertise, Motus brings together reimbursement, risk mitigation, and advanced analytics into one platform that helps organizations maximize field team productivity, optimize vehicle spend, and reduce corporate risk exposure. Backed by unmatched benchmark data and time-tested best practices, Motus supports more than 700,000 drivers across 3,000+ companies and remains the trusted leader in employee driving programs.

At Motus, we’re dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day – WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.

Position Description:

Motus is looking for a proactive and empathetic Customer Support Agent for our Everlance B2C product line. In this role, you will be the first point of contact for customers, helping them resolve issues, answer questions, and ensure a seamless experience with our products and services. Maintaining an industry reputation for outstanding customer service, you will be interacting with users via phone, email, and chat support channels.

This position is perfect for those who value providing guidance and support to users across a variety of everyday challenges. You will be a reliable resource and a strong communicator both to customers and to fellow support agents and leadership internally. If you thrive in a collaborative, fast-paced environment and are eager to make a significant impact on our customers, we want to hear from you!

The schedule for this role is Wednesday through Sunday, 8am ET-5pm ET or 9am–6pm ET.

Position Duties:

Resolve and respond to end-user and customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels.
Delight end-users and client administrators with a positive, customer-centric approach to question and issue resolution
Lead customers' expectations and experience in a way that results in high customer satisfaction.
Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the proper channels.
Review and process customer forms and documentation
Serve as Subject Matter Expert (SME) on designated Everlance products and support tasks and processes.
Liaise with the team management for escalations and to ensure proactive and timely resolution of end-user issues.
Ability to work after hours and on weekends as needed

Desired Skills & Experience:

1 year or more of customer service or support experience (tech or SaaS experience preferred)
Strong English communication skills, both written and verbal. (Spanish and / or French proficiency a plus)
Tech-savvy with the ability to learn new systems quickly
Comfortable working in a fast-paced environment and handling multiple tasks
Proven ability to assist customers across multiple channels, including phone, email, and live chat
Reliability, consistency and a commitment to the work – adhering to regular business hours and working to close out daily goals benefiting our customers; the ability to communicate and escalate challenges and blockers as needed and work to resolve issues quickly
Knowledge of the taxation lifecycle, including reimbursements, deductions, compliance, and payment processing, is a plus
Experience with support platforms such as Zendesk or Salesforce preferred

Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay rate for this role is $20.80 per hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.