About the Role

Join an early-stage AI company as its first dedicated Customer Success hire. You will own the post-sale customer journey, help enterprise customers adopt AI in their workflows, and bring customer insights directly to the product team.

What You'll Do

Manage enterprise customers through onboarding, adoption, renewals, and upsells.

Lead customer calls focused on discovery, use case alignment, and product adoption.

Share bugs, feature requests, and customer feedback with product and company leadership.

Partner with forward-deployed engineers on proof-of-concept to paid conversions.

Connect customer business goals with AI product capabilities and integrations.

What We're Looking For

Five to seven years of customer success experience, including work at an early-stage AI startup.

Experience proactively managing customer relationships, beyond reactive support.

Experience coaching non-technical customers to adopt AI, such as through enablement sessions, prompt training, or usage playbooks.

Background supporting products that customers can prompt or configure themselves, as well as experience with product-led growth and enterprise sales motions.

Familiarity with Slack, Jira, and Confluence.

Compensation & Benefits

Base salary is $130,000 to $160,000 annually. Visa sponsorship is not available.

Location

Hybrid role based in San Francisco, California. Atlanta, Georgia is also an available location.