Job Summary

The Workplace Experience & Safety Lead coordinates Workplace operations, assigned programs, and safety initiatives while helping guide the team’s collective service delivery, operational priorities, and continuous improvement. The role owns results for assigned programs and services, identifies operational gaps, and drives improvements within established objectives.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without cause.

Essential Functions

Description

Coordinates day-to-day Workplace operations by prioritizing service requests, maintaining staffing coverage, and supporting the resolution and completion of service requests.
Provides day-to-day guidance and task coordination for Workplace staff within delegated authority and supports the team in meeting established service commitments.
Organizes and executes workplace and community events and supports consistent, high-quality service levels delivered by Workplace staff.
Owns assigned Workplace programs and services and supports implementation and continuous improvement of Workplace systems, service processes, and operational programs.
Coordinates cross-functional team planning as needed to support Workplace and community events, tracks event requests and food and beverage needs.
Delivers premium hospitality experiences for leadership, guests, and vendors.
Coordinates Workplace vendors and maintains positive business relationships.
Supports implementation and continuous improvement of Workplace systems, service processes, and operational programs.
Monitors service delivery, identifies operational gaps, and coordinates team resources and follow-through to support Workplace service commitments.
Supports a safe workplace by following established safety procedures, identifies and escalates hazards or incidents, and participates in required safety trainings and emergency preparedness activities.

Qualifications

High School Diploma or GED required.
Three (3) years in a customer-facing environment, workplace operations, hospitality, or a related field required.
One (1) year of experience providing work direction, coordinating operations, or serving in a lead or supervisory capacity preferred.
One (1) year of experience or foundational knowledge in workplace safety.

Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.

Knowledge, Skills, and Abilities

Demonstrated ability to provide day-to-day work direction and coordinate operational priorities within a team environment.
Strong hospitality and customer service focus, with the ability to support a welcoming and responsive workplace experience.
Working knowledge of workplace safety and security practices, with the ability to support related programs and procedures.
Demonstrated ability to manage multiple priorities and assignments in a fast-paced, service- oriented environment.
Demonstrated ability to prioritize work and respond effectively to interruptions, changing needs, and fluctuating workloads.
Effective written and verbal communicator.
Demonstrated ability to follow through on service requests, operational tasks, and assigned projects.
Ability to learn and effectively use technology and systems that support workplace operations, tracking, reporting, and service delivery.
Sound judgment and demonstrated ability to identify issues requiring escalation to the Senior Workplace Manager.
Demonstrated ability to work independently and collaboratively as part of a team.

Travel: Yes, up to 5% of the time.

Base Salary: $33.22 - $34.62 hourly

The salary range posted for this position represents the anticipated hiring range for this role. Offers are made within this range based on factors such as relevant experience, skills, education, internal equity, and market considerations. This is the hiring range for the position; compensation above the posted maximum is not typically available at the time of hire.