Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Product Manager II, you drive key product objectives for HCP’s Recurring Jobs and Service Plans product area, helping Pros build lasting customer relationships and generate more predictable revenue for their businesses. You identify and prioritize opportunities that make it easier for Pros to create, sell, manage, bill for, and deliver recurring services.

As a Product Manager II, you partner closely with Engineering, Design, Data, Product Marketing, and Product Operations to lead product work from customer discovery and strategy through launch, measurement, and iteration. You translate customer and business insights into a focused roadmap, define meaningful measures of success, and balance customer experience, commercial outcomes, and technical considerations. You bring strong product judgment and experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products to solve complex customer problems and independently drive cross-functional work forward.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day

Identify market opportunities and define product vision and strategy for Recurring Jobs and Service Plans
Conduct customer interviews, surveys, competitive research, and product discovery to deeply understand Pro needs and market opportunities
Analyze customer behavior, product performance, and business data to prioritize opportunities and measure impact
Develop and maintain a focused product roadmap aligned with customer needs, business goals, and product strategy
Partner with Engineering, Design, Data, Product Marketing, and Product Operations to develop, validate, and refine compelling solutions
Collaborate with Design and Engineering to define product requirements, user flows, technical considerations, and tradeoffs
Drive product execution from planning through launch, measurement, learning, and ongoing iteration
Communicate product direction, priorities, decisions, insights, and tradeoffs clearly to cross-functional stakeholders

Qualifications

5+ years of experience in product management or a closely related product discipline
Bachelor's degree in a related field or equivalent work experience
Experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products
Experience with product analytics, experimentation, and customer engagement tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)
Strong knowledge of Product Management methodologies, user experience (UX) principles, product discovery, experimentation, and agile development practices
Demonstrated ability to independently drive complex cross-functional product work from discovery and requirements definition through launch and iteration