Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Community Supports Coordinator supports the operational functions of the Agency with Choice service line within Community Supports. This role manages the onboarding of new members and caregivers, helping move referrals through admission and ensuring required documentation, compliance, and service requirements are completed accurately and efficiently.

The Community Supports Coordinator serves as a primary point of contact for members and caregivers throughout onboarding, providing timely communication, resolving questions, and partnering with internal teams, Case Managers, and health plans to support a smooth transition into services.

Primary Responsibilities

Manage the AWC onboarding process from referral through admission, coordinating both member admission requirements and caregiver hiring activities.
Guide caregivers through onboarding, including application follow-up, compliance requirements, documentation, orientation, system training, and timekeeping expectations.
Support new members throughout admission, ensuring required documentation is completed and providing timely updates regarding caregiver onboarding and the initiation of services.
Respond to member and caregiver inquiries by phone, text, chat, and email, providing timely resolutions and coordinating with internal or external partners when additional support is needed.
Maintain accurate member and caregiver information in Salesforce and other tracking systems while supporting health plan, Case Manager, closed-loop referral, care integration, and HIPAA requirements.

This is a hybrid position, coming into the El Segundo office 1x per month.

Please note that this is a TEMPORARY POSITION

What You Bring to the Table

Qualifications

High school diploma or GED required; Bachelor’s degree preferred.
Minimum 1 year of customer service or other service-oriented experience.
Experience supporting customers through an onboarding, enrollment, or similar multi-step process.
Experience working independently while managing multiple priorities and time-sensitive deadlines.
Spanish language skills preferred.

Skills

Customer service and relationship building
Strong written and verbal communication
Organization, time management, and attention to detail
Problem solving and sound judgment
Microsoft Office proficiency and ability to maintain accurate information across systems

What We Bring to the Table

Learn more about 24 Hour Home Care's benefits for temporary employees here!

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.