At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause and resolution 10x faster.

As a Senior Product Designer, you'll own the experience for some of the most high-stakes, technically complex workflows in enterprise software. The kind where your design decisions directly affect whether an incident takes 15 minutes or 3 hours to resolve. Your users are SREs and platform engineers debugging critical failures at 2am. The work lives at the intersection of agentic AI, real-time data, and deeply technical user needs.

This isn't a specs-execution role. You'll partner as a peer with product and engineering, shape design culture on a team being built from scratch, and help define what world-class observability UX looks like.

Responsibilities

Own end-to-end design for one or more Observe surfaces: AI SRE, APM, Metrics, Log/Trace Explorers, dashboards, or onboarding

Define interaction models for complex observability workflows; incident investigation, root cause analysis, service maps, and AI-assisted troubleshooting

Prototype early and often using AI-enabled tools to validate ideas quickly and iterate with engineering

Partner with PM and engineering as a peer in shaping product direction, not just executing on specs

Contribute to and evolve Observe's design system and shared interaction patterns

Present work clearly to cross-functional stakeholders and incorporate feedback without losing design integrity

Help raise the bar for product design

Keep abreast of competitor products and trends; perform competitive and comparative analysis to understand existing patterns

Requirements

5+ years of product design experience working on complex, data-heavy or developer-facing products

A strong eye for design, with deep care for layout, motion, affordances, and visual polish

A design portfolio that showcases your ability to design software that is beautiful, powerful, and intuitive

Comfort designing for technical users and engaging with engineers on implementation tradeoffs

Experience with AI-native surfaces: chat interfaces, agent-driven workflows, or explainability and trust patterns

A prototype-first mindset; you'd rather show it than describe it

Strong communication skills and the ability to articulate design decisions to PMs, engineers, and leadership

Bonus Points

Background in or deep familiarity with observability, monitoring, or incident response workflows

Experience designing CLI-adjacent or developer tooling surfaces

Familiarity with Observability tools

Prior experience at a startup or acquisition-stage product team

You have a deep desire to make things feel good, look awesome, and work great!

Additional Information

This is a hybrid role located in our Menlo Park, CA office.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee’s duty to keep customer information secure and confidential.