Refunds and cancellation

Draft pending legal review. This page is a plain-language draft. Values in {{double braces}} are filled in before alder takes payments.

Short version: passes are one-time payments that never renew, and you can get a full refund within 7 days of paying, no questions asked.

Full refund within 7 days

Ask within 7 days of the payment date and we refund the full amount, whether or not you used the pass.
How to ask: reply to your receipt email, or write to hello@{{domain}} from the email address on your alder account. Include the payment reference from the receipt if you have it.
Refunds go back to the original payment method through Dodo Payments, which processed the payment. Banks and UPI apps usually show the money within 5–10 working days; the exact time depends on your bank.
When the refund is processed, the pass ends and your account goes back to the free limits. Any other pass you hold is unaffected.

After 7 days

Refunds are not normally available after 7 days. If something went wrong on our side (for example, alder was unavailable for a long stretch of your pass, or you were charged twice), write to us and we will put it right.

No auto-renew, nothing to cancel

The founding sprint pass lasts 30 days and then simply ends. We never store a payment method for repeat charges, so there is no subscription to cancel.

Pass codes

A pass bought directly from the alder team and delivered as a code follows the same 7-day rule, counted from the day you paid. When we refund it, the pass it granted ends.

Chargebacks

Please contact us before raising a dispute with your bank; a refund is faster. If a payment is reversed through a dispute, the pass it bought ends.