Our Story

Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.

As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.

Our Values

We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.

⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.

💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.

💡 Think Differently. We get a thrill from finding better solutions others haven't seen.

Short Story is seeking a Bilingual (Spanish/English) Warehouse Supervisor to lead teams at our South San Francisco fulfillment center. Your mission is to help us build a well-oiled, customer-centric machine. You'll lead a team of exceptionally talented, bright, and committed people. As Warehouse Supervisor, you will help us deliver our promise to our customers. You will oversee receiving, handling, storing, picking, and packing activities within the warehouse, ensuring we meet quality standards at every turn. You must be an exceptional people manager and operationally savvy. You will lead a large team of associates and several functional Team Leads. You must have the ability and vision to help us scale rapidly. Our ideal candidate is exceptionally detail-oriented and can track multiple facets of the warehouse at once.

Your primary responsibilities will be

Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operational goals

Support development of warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping

Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met

Inspire, develop, and support your direct reports and warehouse associates

Connect your team to our vision and bring focus & intention to delivering on our stated goals

Manage the labor planning needs for your team to meet weekly goals through accurate planning for current and future hiring needs

Review daily performance data and analyze for trends and opportunities. Make informed decisions and respond to changing operational needs effectively e.g. staffing and process changes.

You will support some of these functional areas

Outbound: manage the entire outbound shipping process, including picking, folding, and shipping orders. You will ensure that every detail is perfect in our Short Story curations. This team also processes Client exchanges.

Returns: ensure all returned items are of the highest quality before returning them to inventory to delight another Client.

New Merch: receive new inventory from our vendor partners, tag, categorize, and bin 100% of it.

Support: enable overall operational success by resolving fulfillment issues, repairing and restoring inventory, and keeping equipment running smoothly.

Minimum Qualifications

The ability to work onsite in South San Francisco from 6 am Mon - Fri

You are an exceptional people manager with 3+ years leading large teams

You are proficient in Microsoft Office (Excel, Word, PowerPoint) or G Suite (Google Sheets, Docs, Slides)

This is a 100% in-person role. You must be able to work in our warehouse in South San Francisco