OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

The Implementation Engineer II is a senior technical person who partners with government

customers to bring OpenGov cloud software to life, owning the most complex product

configurations and the underlying data migrations across a portfolio of implementations. This role leads requirements validation, configuration and data reviews, platform configuration and testing, data migration and reconciliation, and user enablement, guiding customers through the full deployment journey from kickoff to go-live while setting the technical quality bar for the team. Acting as a trusted advisor with deep product knowledge and advanced data and database expertise, the Implementation Engineer III understands each customer's goals, pain points, and workflows, and translates them into scalable, maintainable solutions. This role blends hands-on technical delivery, including data transformation and migration (ETL), and scripting, with a consultative, customer-first approach. It also mentors less-experienced engineers, reviews their configuration and data work, and drives the process and quality improvements that raise the standard of implementation delivery across the organization.

Responsibilities

Lead the data migration, configuration, and testing of OpenGov cloud software for the

most complex government implementations across the United States

Perform configuration reviews across the team, validating that platform setup aligns with

documented requirements, product best practices, and long-term maintainability before

go-live

Perform data reviews, validating migrated data for completeness, accuracy, and integrity,

and reconciling source-to-target data so the product reflects trusted, audit-ready

customer data

Own complex customer data migration end to end, including database schema mapping,

ETL tool configuration, and advanced scripting, to ensure the product is populated with

accurate, validated data

Confirm and pressure-test customer requirements across both configuration and data,

resolving ambiguity and advising customers on the optimal solution design

Design and execute comprehensive test scenarios that validate the configuration and

migrated data produce accurate, expected outcomes prior to go-live

Serve as the primary technical point of contact for government / customer stakeholder

like Budget Directors, IT personnel, and decision-makers, guiding them through the

deployment and integration process

Identify recurring customer pain points and partner with cross-functional teams to

simplify, enhance, and automate processes that improve customer workflows and

delivery efficiency

Mentor and coach Associate and mid-level Implementation Engineers, reviewing their

configuration and data work and helping accelerate their technical growth

Define and improve implementation standards, templates, playbooks, and reusable

tooling that increase the quality, consistency, and speed of delivery

Partner closely with the Project Management, Customer Success Management,

Data/Integration, and Product teams to ensure a consistent customer experience, and

channel field feedback into the product roadmap

Requirements and Preferred Experience

3 to 5 years of experience in software implementation, data migration, or technical