Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.

We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.

Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever-shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.

As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.

Role Description

The Senior Loan Operations Support is responsible for the set-up, maintenance, and processing functions associated with commercial loans. The Senior Loan Operations Support must analyze each request to determine the intent of the request and the completeness and accuracy of the supporting documentation required to complete the transaction.

In this role you will

Order appraisals/title commitments

Communicate directly with the borrower for insurance information as needed and to send any preliminary disclosures as needed

Activate new loans to the core system

Assist clients in person or by phone as necessary

Process construction and commercial loan draw requests

Review daily reports, and address items as needed

Follow up for recorded documents, title policies, insurance to insure a complete loan file, as needed

Appraisal management with tracking, annual review of appraisers, and balancing payments

Escrow management: set up, verification, annual analysis, payments, updates

Adverse Action: letters, tracking and monitoring

Process bankruptcies, levies, disputes

Covenants - Review, tracking, deletion, addition

Process daily mail

Paid Loan processes

Handling of loan notices

Prepare monthly loan reports

Physical Loan file maintenance

Daily loan general ledger balancing

Perform all other duties as assigned

Qualifications

A minimum of 2 years of relevant work experience in reconcilement or balancing

5 years of experience in loan servicing/support

Knowledge LaserPro, nCino or another document prep or core system

Treat all data with confidentiality

Excellent written and verbal communication skills

Client obsessed mentality

A passion for fintech and the evolution of the new frontiers of technology and business

Strong attention to detail and product management skills

Strong organizational skills with experience in managing multiple time-sensitive projects simultaneously

Self starter, engaged, proactive and ready to roll up your sleeve

What we offer

At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life

Competitive compensation, including opportunities for equity grants and cash bonus, based on experience, geographic location, and role

Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA

Paid parental leave

Flexible vacation policy, including PTO and paid holidays