Come join our Customer Success team!

High velocity, high trust, and high impact with a will to win.

If those words resonate deeply with you, this could be your next career move. We're seeking someone who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the world.

At FutureFit AI, our core mission is to help more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Our work helps resolve the growing issue of economic inequality, ensuring that no one is left behind in the future of work. Our AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale.

Ready to make an impact? Apply today.

Important note: Data shows that men typically apply when meeting 3/10 requirements, while women often wait until it's 10/10. We encourage you to apply if you see a strong (not necessarily perfect) fit.

Your Role

We are seeking a strategic, highly consultative leader to guide complex workforce SaaS technology implementations and help our customers translate ambitious workforce goals into effective, scalable solutions throughout the customer lifecycle.

In this role, you will serve as a trusted advisor to senior leaders across government, education, and industry. You will lead customers through platform design and implementation, helping them define their strategy, map workflows and user journeys, make critical program and technology decisions, and successfully launch and scale their platforms. You will also own ongoing account management through renewal and expansion.

You will also serve as a key bridge between our customers and our Product and Engineering teams. You will relay customer goals and operational needs internally, while also communicating product capabilities in an accessible, audience-appropriate language externally.

This role is well suited for someone with experience in management consulting, workforce development leadership, government or education technology, or strategic enterprise customer success.

What You’ll Do

Lead complex customer implementations

Lead the end-to-end implementation of complex workforce technology solutions.

Develop implementation strategies, work plans, decision frameworks, timelines, and governance structures.

Facilitate discovery sessions to understand customers’ goals, policies, programs, stakeholders, technology environments, and operational constraints.

Be able to lead discussions on current- and future-state workflows, user journeys, service-delivery models, and data flows.

Identify risks, dependencies, and unresolved decisions, and proactively drive them toward resolution.

Advise and engage executive stakeholders

Build trusted relationships with executive sponsors, program leaders, technical stakeholders, and frontline teams.

Lead executive presentations, steering committee meetings, strategic planning sessions, and implementation workshops.

Communicate complex information clearly and concisely through presentations, written recommendations, status updates, and decision documents.

Help customers connect platform decisions to their broader workforce, economic-development, and organizational strategies.

Navigate competing stakeholder priorities and build alignment across complex customer organizations and partners.

Serve as the bridge between customers and Product

Partner closely with Product, Engineering, Data, and Design to clarify customer needs, evaluate potential solutions, and communicate tradeoffs.

Provide customers with clear updates on integrations, data exchanges, configuration work, and other technical deliverables.

Explain technical concepts to audiences with varying levels of technical expertise.

Represent the customer perspective while balancing individual requests with scalable product strategy.

Identify recurring customer needs and market trends that should inform the product roadmap.

Provide workforce expertise and strategic insight

Develop a strong understanding of each customer’s workforce ecosystem, target populations, programs, partners, and policy environment.