Accountabilities:

Manage the end-to-end delivery of professional services engagements for enterprise customers, ensuring projects meet agreed objectives, contractual requirements, timelines, and quality standards.
Build and maintain strong working relationships with internal stakeholders across different departments to coordinate resources and ensure successful project execution.
Partner with account teams to understand customer-specific needs and develop tailored learning solutions aligned with organizational goals and business priorities.
Engage with stakeholders across customer organizations to assess learning requirements, align content with competency models, and identify opportunities to improve workforce capabilities.
Design, develop, and deliver customized learning initiatives, including live training sessions, workshops, blended learning programs, leadership development activities, and learning strategies.
Develop learning marketing and communication plans, materials, and change management initiatives to increase awareness, engagement, and adoption of learning solutions.
Support complex global learning rollouts, content curation, customized reporting, trend analysis, and learning impact measurement.
Act as the primary communication and coordination point for assigned customer service engagements, ensuring consistent communication and a positive customer experience.
Conduct virtual customer meetings to gather requirements, understand business challenges, present recommendations, and provide ongoing consulting support.
Develop, maintain, and monitor detailed project plans, ensuring all deliverables are completed within agreed scope, timelines, and quality expectations.
Identify project risks, communicate potential challenges to management, and develop contingency plans to address changing project requirements and circumstances.
Provide regular project status updates to management and account teams, maintaining accurate meeting records, documentation, and issue logs.
Escalate issues that could affect customer relationships or project outcomes and coordinate with relevant internal teams to ensure timely resolution.
Stay informed about learning content, curriculum developments, certification pathways, platform updates, and new product capabilities to provide relevant customer guidance.
Monitor learning and development industry trends, emerging methodologies, and best practices to deliver strategic recommendations.
Continuously develop professional expertise, adapt to changing business requirements, and contribute to broader team initiatives.

Requirements

At least 8 years of professional experience in learning and development, learning facilitation, leadership development, learning strategy, or learning return on investment (ROI) measurement.
A university degree or equivalent combination of relevant education, professional qualifications, and practical experience.
Strong experience designing, delivering, and facilitating learning programs, workshops, and leadership development initiatives.
Solid understanding of adult learning principles, instructional approaches, and learning and development methodologies, with the ability to apply them to diverse customer requirements.
Experience developing learning strategies, assessing organizational training needs, and providing consulting recommendations aligned with business objectives.
Familiarity with the computer-based training and digital learning market, including learning technologies and content delivery solutions.
Knowledge of Learning Management Systems (LMS) and Learning Content Management Systems (LCMS), preferably including experience integrating learning content with LMS platforms.
Strong experience using virtual collaboration and communication tools to facilitate meetings, workshops, and customer engagements in remote environments.
Advanced proficiency in Microsoft Office applications, including Word, Outlook, Excel, PowerPoint, Microsoft Project, and Access, with the ability to quickly learn new technologies and software applications.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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