Accountabilities

As Vice President, Services, you will own the overall services portfolio, ensuring that professional learning, coaching, and implementation support meet customer needs while maintaining high instructional standards and sustainable business performance.

Lead services portfolio strategy: Define the strategic direction of the services product line, determining which offerings to develop, improve, expand, or retire in alignment with organizational priorities and market needs.

Optimize service offerings: Establish the right balance between free and paid services, as well as digital, virtual, and in-person delivery models, ensuring appropriate levels of support for different customer needs.

Drive market relevance: Use customer insights, implementation evidence, field feedback, and performance data to identify portfolio gaps and develop new service opportunities.

Strengthen instructional quality: Partner with Research and Content teams to create professional learning materials that are instructionally rigorous, practical, and adapted to the objectives of each offering.

Align services with commercial strategy: Collaborate with Sales and Marketing to define service positioning, target audiences, value propositions, and sales guidance while ensuring customer commitments remain achievable.

Integrate services and technology: Work with Product leadership to develop connected offerings that provide accessible, real-time training and support aligned with the organization's instructional vision.

Manage financial performance: Partner with Finance and Revenue Operations to establish pricing strategies, monitor delivery costs, optimize revenue and margins, and balance standardized solutions with tailored customer support.

Establish professional learning standards: Define expectations for high-quality learning experiences, ensuring participants develop the knowledge and practices needed to improve classroom instruction and school implementation.

Measure service effectiveness: Monitor delivery quality, participant learning, practical application, and contributions to implementation progress, using feedback and observations to continuously improve performance.

Build consistent delivery models: Establish a framework that ensures national consistency while allowing appropriate regional adaptation to local educational contexts.

Develop the delivery workforce: Lead the recruitment, onboarding, certification, professional development, and performance management of more than 200 full-time and part-time facilitators and coaches.

Strengthen leadership capabilities: Develop managers and team leaders who can observe service delivery, provide meaningful feedback, and improve the performance of their teams.

Oversee service operations: Lead the Service Operations function, ensuring effective staffing, scheduling, workforce deployment, capacity planning, utilization, systems, and financial performance.

Support scalable growth: Build operational models, workforce practices, service content, and systems that enable growth without compromising service quality or customer experience.

Connect services to customer outcomes: Collaborate with Customer Success to ensure professional learning and coaching address district priorities, implementation challenges, and desired outcomes.

Use evidence to drive improvement: Ensure insights from facilitators, coaches, and customers inform portfolio decisions, customer support strategies, and research into educator development and implementation effectiveness.

Requirements

The ideal candidate is an experienced education services executive with a strong understanding of K-12 professional learning, district leadership, and the operational and commercial requirements of delivering high-quality services at scale.

At least 12 years of professional experience, including 7 or more years in leadership positions within K-12 professional learning, coaching, or education services.

Demonstrated experience managing delivery teams and maintaining accountability for service quality, operational performance, and customer outcomes.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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