Accountabilities:

Lead end-to-end product and customer discovery initiatives to understand customer behaviors, needs, workflows, challenges, and unmet opportunities.
Define research objectives, hypotheses, target audiences, and evidence criteria to assess potential product and business opportunities.
Identify, recruit, and engage customers, end users, buyers, subject-matter experts, and other relevant participants to gather valuable insights.
Design and conduct qualitative and quantitative research activities, including customer interviews, workflow observations, concept testing, and feedback collection.
Analyze and synthesize research findings into meaningful themes, Jobs to Be Done, opportunity areas, product requirements, and actionable recommendations.
Develop and test prototypes, concepts, workflows, and potential solutions to accelerate learning, validate assumptions, and minimize product development risks.
Evaluate discovery outcomes and provide evidence-based recommendations on whether opportunities should move forward, be refined, redirected, or discontinued.
Collaborate with product management, design, engineering, commercial teams, and business stakeholders to translate customer insights into product strategies and development priorities.
Establish and improve scalable discovery methodologies, research repositories, templates, tools, and documentation to strengthen the consistency and efficiency of future initiatives.
Present research findings and strategic recommendations clearly, using customer evidence and business context to influence stakeholder decisions.

Requirements

Bachelor's degree in Business, Design, Human-Computer Interaction, Psychology, Sociology, Marketing, Research, Product Management, or a related discipline, or an equivalent combination of education and relevant professional experience.
Advanced degree or additional professional training in UX research, product management, design, customer research, or a related field is preferred.
At least five years of professional experience in product discovery, user research, product management, product design, customer research, innovation, or a similar discipline.
Demonstrated experience independently planning and conducting customer or user discovery initiatives and translating research findings into practical, actionable recommendations.
Proven ability to assess ambiguous business and product opportunities, evaluate available evidence, and influence strategic decisions.
Experience working collaboratively across multidisciplinary teams, including product, design, technology, commercial, and business functions.
Experience developing and testing prototypes, validating concepts, and conducting discovery activities for new products, services, or business opportunities is a plus.
Strong research and information-gathering abilities, with excellent skills in collecting, interpreting, and analyzing customer feedback.
Excellent critical thinking, problem-solving, and strategic planning skills, with the ability to identify patterns and turn complex information into clear insights.
Familiarity with UX/UI design and prototyping tools such as Figma, Adobe XD, or similar platforms.
Strong communication and presentation skills, with the ability to explain research findings, build stakeholder alignment, and influence decisions through evidence-based recommendations.
Ability to work independently, manage multiple discovery initiatives, and adapt research approaches to evolving business needs.

Benefits

Competitive annual salary: $140,000–$150,000, depending on qualifications and experience.
Remote work flexibility: Full-time remote position offering flexibility in your work environment.
Comprehensive healthcare coverage: Medical, dental, and vision insurance.
Health savings options: Access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Retirement and financial benefits: 401(k) plan, student loan repayment assistance, and employee stock purchase program.
Paid time off: Generous earned time off to support work-life balance and personal well-being.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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