Accountabilities:

Provisioning Operations Leadership: Provide strategic direction and operational oversight for provisioning activities supporting new hires, existing employees, organizational changes, new client integrations, and ongoing business operations. Ensure appropriate and timely access aligned with individual roles and responsibilities.
Process Development and Standardization: Design and implement scalable provisioning processes, operational standards, controls, and best practices. Lead efforts to centralize and standardize workflows across business functions and client environments while establishing clear procedures, performance expectations, escalation pathways, and accountability measures.
Client Integrations and Operational Readiness: Lead provisioning activities associated with new client implementations, acquisitions, conversions, and operational transitions. Develop implementation plans, coordinate access requirements, assess potential risks, and ensure successful client onboarding and operational readiness.
Cross-functional Collaboration: Partner closely with Human Resources, Revenue Cycle Operations, Technology, Implementation, Client Services, and senior operational leaders to create coordinated end-to-end provisioning processes. Build trusted relationships, facilitate communication, and align stakeholders around shared objectives.
Risk Management and Operational Controls: Evaluate workflows to identify access-related risks, process gaps, inefficiencies, and control weaknesses. Balance business requirements, client expectations, information security, and compliance considerations when making operational decisions.
Performance Monitoring and Continuous Improvement: Establish key performance indicators, reporting frameworks, and dashboards to monitor service levels, backlogs, quality, risks, and operational performance. Lead corrective action plans and implement improvements that enhance provisioning speed, accuracy, consistency, and compliance.
Technology and Automation: Identify opportunities to leverage automation, digital tools, and AI-enabled solutions to reduce manual activities, streamline workflows, and improve the employee and client experience.
Strategic Stakeholder Management: Present operational updates, performance insights, risks, and recommendations to executive leadership and key stakeholders. Lead complex decisions involving access requirements, workflow dependencies, and business priorities.
People Leadership and Development: Build, manage, and develop a high-performing provisioning operations team. Establish a culture of accountability, collaboration, service excellence, and continuous improvement while coaching team members and developing future leaders.
Hands-on Operational Support: Combine strategic leadership with practical involvement in detailed operational activities when necessary, ensuring the function remains responsive, effective, and adaptable as business needs evolve.

Requirements

Bachelor's degree or an equivalent combination of education and relevant professional experience.
At least 10 years of progressive professional experience in healthcare operations, revenue cycle management, provisioning, access management, client integrations, implementation, technology operations, or a related field.
Minimum of 5 years of progressive people-management experience, including leading teams, developing managers, and building organizational capabilities.
Previous experience operating at Director level or in a comparable senior leadership position with responsibility for complex, cross-functional operations.
Strong understanding of healthcare revenue cycle operations, including the systems, workflows, and access requirements that support healthcare financial and operational functions.
Demonstrated experience leading provisioning, access management, client integration, implementation, operational transformation, or centralized operations initiatives.
Proven ability to design, scale, and standardize operational processes, controls, procedures, and high-performing teams.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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