Accountabilities:

Manage disability benefit claims from initial eligibility assessment through decision-making and the development of appropriate case management plans.
Identify the support, resources, and interventions required for each case, monitor treatment progress, and evaluate the achievement of established recovery and return-to-work objectives.
Maintain proactive and regular communication with claimants, employers, healthcare providers, and other relevant stakeholders to ensure effective case management.
Assess and implement appropriate disability management tools and interventions, including rehabilitation services, and request additional medical information whenever necessary.
Monitor key milestones throughout the disability claim lifecycle and regularly review and update case management plans to reflect individual circumstances and progress.
Manage an assigned caseload efficiently, ensuring that all administrative and operational responsibilities are completed within established service standards and deadlines.
Make timely, well-informed, and sometimes difficult decisions regarding disability claims, communicating outcomes clearly and professionally while managing sensitive or complex situations.
Establish and maintain effective working relationships with claimants, physicians, healthcare providers, employers, plan administrators, human resources professionals, and legal representatives to facilitate recovery and successful return-to-work outcomes.
Ensure accurate, consistent, and effective use of electronic case management systems, maintaining detailed records and appropriate documentation throughout the claims process.

Requirements

University degree or college diploma in a relevant field, such as occupational health, disability management, kinesiology, education, human resources, or legal studies. Other related educational backgrounds may also be considered.
Relevant professional experience in disability claims management or insurance benefits administration, including eligibility assessment and active management of an assigned caseload.
Demonstrated ability to make and communicate complex case-related decisions, manage competing priorities independently, and support clients through challenging or sensitive situations.
Experience reviewing insurance contracts, medical documentation, and professional reports to assess benefit claims, support decisions, and develop appropriate case management strategies is considered an asset.
Strong proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
Excellent technical and computer skills, including the ability to navigate multiple software applications simultaneously, multitask effectively, maintain detailed electronic notes, and manage information accurately.
Full professional proficiency in English and French, with the ability to communicate effectively with colleagues, clients, and partners across Canada. English proficiency is essential for daily collaboration with English-speaking teams and stakeholders nationwide.
Excellent written and verbal communication skills, with the ability to explain complex or sensitive information clearly, professionally, and empathetically.
Strong organizational, time-management, and prioritization skills, with the ability to maintain a high level of accuracy in a fast-paced environment.
Customer service, client support, and relationship management experience, with a strong commitment to delivering high-quality service.
Positive, proactive, and solution-oriented mindset, combined with initiative, leadership abilities, and strategic thinking.
Strong analytical, critical-thinking, and problem-solving skills, with the ability to work independently and collaborate effectively with stakeholders at all organizational levels.
Adaptability and an innovative approach to improving operational efficiency, influencing change, and keeping client needs at the centre of decision-making.

Benefits

Competitive annual salary ranging from CAD $69,934.53 to $81,954.53, depending on qualifications, skills, experience, and professional background.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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