Accountabilities:

Customer Relationship Management and Account Growth
Serve as the primary point of contact for an assigned portfolio of Software Advisory Services clients, building strong and lasting relationships with stakeholders across Software Asset Management, procurement, IT operations, and finance.
Develop account growth strategies focused on client satisfaction, retention, and securing multi-year contract renewals.
Conduct regular account reviews to present performance results, demonstrate delivered value, and recommend opportunities for further improvement.
Proactively identify potential client dissatisfaction, engagement risks, and renewal challenges, implementing appropriate action plans.
Collaborate with senior leadership to prepare renewal proposals and manage discussions relating to service scope, commercial terms, and pricing.
Identify opportunities to expand existing engagements through additional advisory services and solutions.
Service Delivery Quality and Resource Management
Support quality assurance (QA) processes for client deliverables, including Effective License Positions (ELPs), software license reconciliations, usage analyses, and software optimisation recommendations.
Review deliverables to ensure technical accuracy, consistency, and compliance with established quality standards.
Monitor team utilisation and coordinate with delivery leads to ensure resources are effectively allocated across client engagements.
Track key engagement performance indicators, including project deadlines, milestones, delivery quality, and client satisfaction.
Ensure services are delivered on time and meet agreed client expectations and internal standards.
Work closely with delivery teams to resolve operational challenges and continuously improve service performance.
Software Licensing and Advisory Expertise
Advise clients on software license compliance and Software Asset Management (SAM), including entitlement reviews, vendor audits, renewal preparation, and license optimisation.
Analyse complex licensing environments and provide practical recommendations to reduce software costs, mitigate compliance risks, and maximise licensing efficiency.
Present remediation strategies and optimisation opportunities to technical and non-technical stakeholders.
Maintain up-to-date knowledge of software licensing models, including SaaS subscriptions, Bring Your Own License (BYOL), and cloud consumption-based licensing.
Apply relevant industry frameworks and best practices, including ISO and ITIL approaches to Software Asset Management.
Share industry developments and licensing insights with clients to support informed business decisions.

Requirements

Professional Experience
At least 8 years of experience in Software Asset Management (SAM), software license compliance, or IT Asset Management (ITAM).
Previous experience in client-facing account management, customer success, or advisory roles, preferably within consulting or professional services organisations.
Demonstrated success in managing strategic client relationships, retaining accounts, securing renewals, and expanding existing business.
Experience reviewing technical deliverables for quality and managing team resources, workload distribution, or utilisation.
Strong understanding of software licensing environments and enterprise software asset management practices.
Technical Skills and Industry Knowledge
Familiarity with licensing models and commercial metrics from major software vendors, including Microsoft, IBM, Oracle, VMware, and Autodesk.
Practical experience managing software license true-ups, vendor audits, compliance reviews, and licensing reconciliations.
Hands-on experience with SAM and ITAM platforms such as Snow, Flexera, ServiceNow Asset Management, or Lansweeper.
Strong Microsoft Excel skills, including pivot tables, VLOOKUPs, macros, and the ability to analyse large datasets.
Ability to interpret complex software licensing models, contractual terms, and entitlement documentation.
Knowledge of SaaS subscription models, cloud licensing, BYOL, and software optimisation methodologies.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

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