Accountabilities:

Solution Strategy and Vision: Own the end-to-end solution vision, from discovery and definition through implementation, enablement, and handover, ensuring alignment between business objectives, technical architecture, and delivery outcomes.
Apply established project and program frameworks to guide solution design and architecture decisions while balancing budget, timelines, staffing, quality, and platform constraints.
Design scalable solutions across Salesforce, Agentforce, related SaaS platforms, and web technologies, determining the appropriate use of declarative functionality versus custom development.
Define and guide Agentforce implementations, including agent architecture, topics, actions, and prompts, while establishing appropriate security, accuracy, and responsible-use guardrails.
Client Partnership and Business Alignment: Build trusted relationships with executive and technical stakeholders, acting as a strategic advisor and primary product partner throughout client engagements.
Lead discovery workshops to understand business priorities, user requirements, operational challenges, success metrics, and technical constraints.
Translate client needs into clear solution strategies, ensuring ongoing alignment between stakeholders and delivery teams.
Product Roadmap and Backlog Management: Own and prioritize the product backlog, maintaining an outcome-driven roadmap based on business value, delivery risks, dependencies, and resource requirements.
Convert business requirements into well-defined epics and user stories with measurable outcomes, clear acceptance criteria, and agreed scope boundaries.
Continuously refine upcoming work to ensure engineering teams remain focused on the highest-priority initiatives.
Agile Delivery Leadership: Lead cross-functional teams through solution execution, adapting Agile methodologies to the specific needs of each engagement.
Facilitate backlog refinement, sprint planning, solution demonstrations, and feedback sessions to maintain delivery momentum and alignment.
Coordinate architects, UX designers, developers, QA specialists, and client contributors across multiple time zones.
Own delivery outcomes through go-live, ensuring projects are completed on time and meet established quality standards.
Stakeholder Communication and Decision-Making: Communicate project progress, key decisions, dependencies, risks, and challenges to internal and external stakeholders.
Present solution alternatives and explain trade-offs involving business value, cost, timing, effort, quality, and risk.
Challenge requests that introduce unnecessary complexity or scope without delivering meaningful business value.
Communicate technical concepts clearly to non-technical audiences, including senior executives.
Solution Validation and Client Enablement: Lead user acceptance testing and validate that delivered solutions meet acceptance criteria and achieve intended business outcomes.
Coordinate client onboarding, knowledge transfer, and role-specific training to support successful adoption and long-term platform usage.
Engagement Growth and Continuous Improvement: Monitor delivery risks, assumptions, and unresolved issues, proactively recommending corrective actions when needed.
Identify opportunities beyond current project scope that could increase platform value or support future business initiatives.
Collaborate with sales teams on follow-on opportunities, quarterly business reviews, and strategic account planning.

Requirements

Professional Experience: At least 7 years of experience designing and delivering complex Salesforce solutions using both standard platform capabilities and Salesforce-compatible customizations, ideally combining implementation and product development experience.
Minimum 4 years of professional services or consulting experience leading strategic client engagements, preferably in a Product Owner capacity.
Proven experience owning solution strategy and vision for complex, multi-stakeholder projects involving multiple technology platforms.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

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