Accountabilities:

Digital Experience Strategy & Business Partnership: Act as the primary technology partner for digital experience initiatives, building strong relationships with Commercial, Medical Affairs, Corporate Affairs, and other business stakeholders.
Define and execute the technology strategy and roadmap for the digital experience ecosystem, balancing enterprise-wide capabilities with specific business, customer, and regulatory requirements.
Translate business objectives, customer expectations, and channel strategies into scalable technology solutions and effective digital experiences.
Provide strategic technology recommendations and guidance to support digital investments, platform decisions, and future enterprise capabilities.
Digital Experience Product & Ecosystem Management: Own the technology strategy, development, and lifecycle management of enterprise Content Management Systems (CMS) and Digital Experience Platforms (DXP).
Lead the evolution of websites and digital channels, including reusable components, templates, personalization capabilities, content delivery, and scalable global and local digital experiences.
Ensure digital platforms operate as an integrated ecosystem through effective architecture, APIs, integrations, data flows, analytics, and supporting services.
Collaborate with Marketing Technology (MarTech), CRM, Data, Architecture, Security, Privacy, and Compliance teams to manage dependencies and deliver connected customer experiences.
Oversee product prioritization, technology delivery, platform enhancements, releases, and ongoing lifecycle management.
Platform Operations & Partner Management: Ensure the overall health, performance, availability, security, accessibility, and operational readiness of the digital experience ecosystem.
Establish technology standards, product governance frameworks, performance indicators, and consistent operating practices in partnership with business and technical teams.
Manage external technology vendors, system integrators, and service providers, ensuring accountability for delivery quality, costs, timelines, and business outcomes.
Lead internal and external technical resources to resolve platform issues, manage dependencies, and support successful implementations across global markets.
Value, Experience & Innovation: Connect digital technology investments to measurable business outcomes, including customer engagement, speed-to-market, platform adoption, operational efficiency, and digital performance.
Define and monitor performance indicators covering platform utilization, customer experience, operational costs, and overall technology value to guide investment decisions.
Identify and advance opportunities involving personalization, analytics, artificial intelligence, automation, and emerging digital technologies.
Collaborate with business and technology stakeholders to continuously improve digital experiences based on customer expectations, market developments, performance insights, and organizational priorities.

Requirements

Bachelor's degree required; an advanced degree is preferred.
Approximately 12–15 years of professional experience in digital experience technology, CMS/DXP platforms, Commercial IT, digital product management, or related fields.
Demonstrated experience leading enterprise Content Management Systems (CMS), Digital Experience Platforms (DXP), and associated technology ecosystems.
Proven experience managing enterprise websites and digital channels across global, multi-market environments.
Strong understanding of digital platform architecture, APIs, integrations, reusable components, personalization, analytics, and digital experience delivery.
Experience in Commercial or Marketing functions is strongly preferred, along with a solid understanding of digital customer engagement, omnichannel experiences, content management, and marketing technology.
Familiarity with interconnected enterprise technologies and capabilities, including CMS/DXP, Digital Asset Management (DAM), CRM, analytics platforms, consent and privacy solutions, MarTech, and customer data platforms.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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