At BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly committed to our customers by being solution-oriented and deadline-driven. . . and we are growing. Our culture is fast-paced, fun and never boring. Because we work across numerous clients and drug modalities, your career can develop rapidly. You’ll gain experience with a variety of challenges all while you enable life-changing, life-saving therapeutics to the patients who need them.

The Project Setup Lead is responsible for the accurate and timely setup of customer projects, contracts, and related system records to support project execution, revenue forecasting, and billing readiness. This role serves as the primary owner of the project setup process, ensuring customer contracts, proposals, purchase orders, and supporting documentation are reviewed, interpreted, and translated into accurate project records within enterprise systems. The Project Setup Lead partners closely with Revenue, Accounts Receivable, Project Management, Business Development, Operations, and other cross-functional stakeholders to resolve exceptions, improve processes, maintain documentation, and drive operational excellence. This position is highly detail-oriented and requires strong organizational skills, contract review capabilities, process improvement experience, and the ability to manage competing priorities in a dynamic environment.

Essential Responsibilities

Serve as primary owner of project setup activities, ensuring projects are established accurately and timely within NetSuite and other applicable systems.

Review contracts, statements of work, proposals, purchase orders, and other commercial documents to establish project and billing requirements.

Review contractual terms to identify project setup and billing requirements and identify missing, incomplete, conflicting, or unsupported information requiring follow-up or escalation.

Configure project and sales order records according to established business rules and quality standards.

Partner with Revenue, Accounts Receivable, PMO, Business Development, Proposals, Operations, and systems teams to resolve setup-related issues.

Manage project setup queues and prioritize work based on business needs, readiness, urgency, and service-level expectations.

Maintain standard operating procedures, work instructions, training materials, and reference documentation.

Monitor key performance indicators related to setup quality, turnaround time, backlog management, and process effectiveness.

Identify recurring issues, perform root-cause analysis, and recommend process improvements to increase efficiency and accuracy.

Support system enhancements and process optimization initiatives related to project setup and contract administration.

Provide training and knowledge transfer to backup resources and stakeholders as needed.

Additional Responsibilities

Monitor project setup performance metrics and recommend operational improvements.

Participate in cross-functional projects impacting project setup, revenue operations, and system enhancements.

Assist with audits, compliance reviews, and documentation requests.

Support implementation of quality control measures and first-time-right processes.

Contribute to business continuity planning and cross-training initiatives.

Recommend automation opportunities and workflow improvements that increase efficiency and reduce risk.

Minimum Preferred Qualifications

Education/Experience

Bachelor's degree in Business Administration, Finance, Accounting, Project Management, Contract Management, or related field; equivalent combination of education and experience may be considered.

Minimum 3 years of experience in contract administration, project setup, project coordination, revenue operations, order management, financial operations, project management office (PMO), or related business operations functions.

BENEFITS AND OTHER PERKS

Medical Insurance (HDHP with HSA; PPO), Dental Insurance, Vision Insurance, Flexible Spending Account (medical; dependent care), Short Term Disability | Long Term Disability Life Insurance, Paid Time Off (4 weeks per year), Parental Leave, Paid Holidays (9 scheduled; 5 floating), 401k with Employer Match, Employee Referral Program

COMMITMENT TO EQUAL OPPORTUNITY

BioAgilytix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other group protected by federal, state, or local law.

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