Xendit is an enterprise payments platform powering complex financial operations across Southeast Asia and global markets. We provide a unified API layer combining payment processing, global payouts, localized FX, identity compliance, and fraud protection. As a trusted financial partner backed by top-tier global investors, Xendit processes high-throughput transaction flows for leading global platforms including Meta, Traveloka, ByteDance, Wise, and Grab, building resilient payment infrastructure to drive regional commerce forward.

About the Job

We are seeking a highly motivated and strategically-minded Account Manager to own and grow our regional/global enterprise portfolio, based in our Jakarta office, working in a hybrid model. This position is dedicated to our most complex and high-value enterprise clients — primarily cross-border e-commerce leaders, global SaaS platforms, and large-scale financial institutions across Indonesia and the wider APAC region. You’ll join Xendit’s Enterprise Account Management team, working closely with Go-to-Market, Product, Engineering, Compliance, Legal, Operations and Risk leadership. You will not just manage accounts — you will architect growth.

Minimum Qualifications

5+ years of B2B account management or strategic sales experience in financial services, fintech, or payments.
Consistent track record of meeting or exceeding revenue targets, ideally in a role with direct P&L, book-of-business, or portfolio revenue ownership.
Experience managing and growing revenue within large and complex enterprise accounts.
You understand the needs of international cross-border merchants and the cultural nuances of doing business across APAC markets. Familiarity with the APAC region is essential.
Professional proficiency in both English and Bahasa Indonesia.
Core Competencies:
Builder & Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team.
Exceptional Communicator: You can present persuasively in the boardroom, and translate complex payment concepts for executive audiences.
Data-Led & Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential.

Attributes We Value:

Hustle with Integrity: You move fast, but you build trust through transparency and reliability.
Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request.
Resilience: You are undeterred by long sales cycles and complex procurement processes.

Responsibilities

1.⁠ ⁠Strategic Portfolio Growth & Revenue Ownership

Own the full P&L for a portfolio of key enterprise accounts. Drive revenue and transaction volume through upselling, cross-selling (payment acceptance, payouts, platform business) and use case expansion.
Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk.
Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline.

2.⁠ ⁠Executive & Multi-Stakeholder Relationship Building

Build and nurture C-level relationships (CEO, CFO, CPO, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges.
Lead client business reviews, providing data-driven insights and demonstrating clear ROI.
Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure client buy-in and consensus.

3.⁠ ⁠Cross-Functional Influence

Bring your clients’ needs back to Xendit, informing and influencing our product roadmap and strategy.
Partner with cross-functional teams (Product, Solution Engineering, Compliance, Legal, Risk) to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility.

4.⁠ ⁠Market Intelligence & Local Expertise

Stay ahead of regulatory shifts and payment trends. Act as a subject matter expert on cross-border flows between Xendit markets in APAC.