About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

Tech at THG Ingenuity

Technology is at the heart of everything we do. Our teams build, support and evolve the platforms, infrastructure and digital experiences that power ecommerce operations at scale. We are ambitious, entrepreneurial and constantly challenging conventional thinking. At THG Ingenuity, you'll have the opportunity to make a real impact, work with cutting-edge technology and collaborate with talented teams across our global business.

We foster a culture of continuous learning, innovation and ownership, ensuring our technology, systems and services remain world-class for both our internal teams and external partners.

As an L1 Staff Technology Experience Engineer, you will provide technical support across THG Ingenuity's global office network, helping to deliver a seamless technology experience for colleagues and visitors. You'll be responsible for supporting and maintaining audio visual, workplace technology and collaboration systems across multiple locations.

Key responsibilities include:

Installation and commissioning of speakers, amplifiers, mixers, presentation switchers, keypads, displays and video conferencing equipment
Supporting and maintaining AV, VC and workplace technology infrastructure
Managing structured cabling and cable management standards
Maintaining accurate asset registers and inventory records
Providing high-quality technical support and resolving incidents within agreed SLAs
Supporting integrated room booking systems, digital signage, IP telephony and lighting control systems
Assisting with meeting room technology deployments and office fit-out projects
Ensuring end users receive a seamless collaboration and workplace technology experience

Essential

Minimum 2 years' experience within IT Support, Workplace Technology or Audio Visual Support
Experience terminating low-voltage cabling, including speaker, control and network cabling (Cat5e/Cat6, RS232, RS485, UTP/STP)
Hands-on experience installing and supporting AV and collaboration technologies
Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
Excellent communication and customer service skills

Technical Knowledge

AV technologies and platforms including RTI, Lutron, Kramer, Extron, Wyrestorm, Poly, Sony Professional and similar enterprise solutions
Video processing, signal routing and distribution technologies including HDMI, HDCP, EDID and HDBaseT
Control systems including RS232, IR and IP-based device management