Scopely is looking for an IT Support Technician II to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.

What You Will Do

Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication
Troubleshoot ¡ workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android
Act as a subject-matter expert maintaining operational ownership, technical knowledge, and clear escalation paths
Employee onboarding, offboarding, device lifecycle, and access processes
Prioritize tasks based on impact and urgency
Administer and improve support processes, identifying opportunities to streamline, automate, and enable self-service
Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
Produce high-quality technical documentation, runbooks, standards, and knowledge-base content
Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth
Use AI responsibly to improve support while maintaining human oversight
Support our AV/VC platform (Zoom)

What We’re Looking For

At least 5 years of related IT support or service desk experience
Experience with macOS, Windows, iOS, Android, peripherals, business applications, and workplace technology
Working knowledge of Google Workspace, Microsoft 365, Okta, JumpCloud, Zoom, endpoint management, and identity/access controls
Hands-on experience with Jira Service Management or a comparable platform.
Experience with scripting and delivering process improvements or automation.
Strong English language skills are required for this role as we have a highly diverse and global business
Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels
Decision making, time management, planning, communication, and end user service skills

Bonus Points

Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar platforms
Experience building prototypes, test cases, or small automation solutions
Relevant IT service management, cloud, endpoint, or security certification

Please submit your CV in English.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.

About Scopely

Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.