At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry Media is a fully integrated media, analytics, technology, and customer engagement organization that helps healthcare brands create meaningful, measurable connections with healthcare professionals, patients, caregivers, and consumers. Our teams bring together media, omnichannel strategy, analytics, CRM, creative, influencer, technology, medical communications, integrated communications, and engagement expertise to design connected customer experiences that drive business outcomes across the healthcare ecosystem.

The Associate, Client Services supports the execution of integrated client programs across pharmaceutical, biotechnology, and life sciences clients. This role helps coordinate work across multiple disciplines and supports the delivery of omnichannel customer engagement initiatives designed to improve experiences and business outcomes.

Working closely with Client Services leaders and cross-functional teams, the Associate develops foundational knowledge of customer engagement, healthcare marketing, project management, and agency operations while building strong client service skills.

What You'll Do

Support integrated client programs across Media, Medical, Integrated Communications, Social, Analytics, CRM, and Strategy teams.
Coordinate timelines, trackers, project plans, and client deliverables.
Assist with meeting preparation, documentation, action items, and follow-up.
Support project execution across omnichannel and customer engagement initiatives.
Manage project documentation and workflow systems.
Assist with quality control and delivery processes.
Learn client businesses, brands, therapeutic areas, and customer journeys.
Contribute to internal collaboration and cross-functional coordination.

This Position Is a Perfect Fit for You If

Our values of Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I" genuinely reflect how you work and collaborate.
You are highly organized and enjoy coordinating multiple moving pieces.
You are curious about customer engagement, healthcare marketing, and client services.
You enjoy learning from others and contributing to team success.
You take pride in delivering accurate, high-quality work.

What You Should Have

Bachelor's degree or equivalent experience.
0-2 years of agency, client service, marketing, communications, or project coordination experience.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple priorities.
Proficiency in Microsoft Office and collaboration tools.
Interest in healthcare, pharmaceutical marketing, or customer engagement.
Ability to work effectively within a team environment.

Pay Range: $50,000-$65,000 + overtime

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.