On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1

As a Senior Implementation Success Partner, you will lead the most complex PCC deployments in our portfolio, multi-service-line, multi-site, and executive-facing engagements where the bar for delivery, influence, and autonomy is highest. You will own the full implementation lifecycle from pre-sale collaboration through hypercare, partnering with Sales early to shape scope and set delivery expectations, and serving as the strategic advisor to our clients.

This role blends engagement leadership, executive stakeholder management, technical fluency, and analytics. You will operate with broad autonomy, escalating only the highest-risk or strategic matters, and you will be expected to anticipate risks before they materialize, design mitigation strategies proactively, and guide client decision-making at the executive level. Your fluency with Qventus dashboards and reporting will allow you to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and ROI.

Your deep understanding of the product, PCC operations, and EHR architecture will allow you to identify opportunities for innovation and improvement, maximizing value for clients and positively impacting healthcare operations. Join us and help revolutionize the healthcare landscape with cutting-edge technology and strategic implementation.

Key Responsibilities

Partner with Sales prior to delivery handoff to shape scope, validate feasibility, and set clear delivery expectations for enterprise PCC engagements.

Define and manage the timeline for enterprise-wide deployment of the Qventus PCC Solution across multiple service lines and facilities.

Lead large, complex implementations involving multiple service lines, surgeon groups, and executive stakeholders.

Serve as a strategic advisor to leadership and the C-suite, facilitating executive-level discussions and guiding client decision-making on scope, risk, and operational strategy.

Build and manage relationships at every level of client organizations, with a particular focus on influencing executive and senior operational stakeholders.

Collaborate with Data Engineers, Product Specialists, and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value.

Partner with operational and technical client teams to ensure implementation requirements and needs are met.

Leverage deep functional clinical expertise to create and sustain buy-in from core users and executives around workflows and tool adoption.

Anticipate risks before they materialize, design proactive mitigation strategies, and advise internal and external leaders on resolution paths.

Demonstrate fluency across Qventus dashboards and reporting tools to identify gaps, surface opportunities, and build reinforcement strategies that drive sustained adoption and value realization.

Identify process improvement opportunities, implement structured approaches to close gaps, and lead change management efforts to ensure successful workflow adoption and long-term sustainability.

Act as the primary owner of the implementation for assigned client accounts, operating with broad autonomy and accountability and escalating only the highest-risk or strategic matters.

Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.