Senior QA Engineer - US Remote
What is PerfectServe?
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
- In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
- PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!
Role Overview
PerfectServe is seeking a Senior QA Engineer to ensure the quality, reliability, and safety of PerfectServe’s products through rigorous manual and automated testing. As a senior individual contributor, you will own complex work end-to-end, raise the quality bar, and mentor those around you.
The QA team is 100% manual today. This hire will build the test automation capability from the ground up and, over time, will be the sole QA engineer on the team, owning quality independently while working closely with developers.
In a healthcare SaaS environment where reliability and security affect patient care, this role is held to a high standard. Success means consistently demonstrating the responsibilities below, combining technical depth with collaboration, communication, and sound judgment, rather than excelling in any one area alone.
Core Responsibilities
Technical
- Execute manual test cases
- Document defects clearly
- Write automation scripts
- Apply API testing tools
- Integrate tests in CI/CD
- Build test frameworks
- Conduct performance testing
- Implement security testing
Architecture & Design
- Understand system under test
- Participate in design reviews
- Design test architectures
- Author test strategy docs
Delivery & Execution
- Execute assigned test plans
- Write own test plans
- Manage test coverage
- Manage QA environment integrity
- Coordinate release readiness
- Own QA for full feature
Quality & Standards
- Follow test standards
- Ensure HIPAA test coverage
- Define quality metrics
- Improve QA processes
- Validate app/prod parity
Collaboration
- Participate in ceremonies
- Partner with dev engineers
- Collaborate with product team
- Partner across squads
Communication
- Report defect status
- Communicate test results
- Write test documentation
- Present quality metrics
Leadership & Mentorship
- Learn QA best practices
- Support junior QA engineers
- Mentor automation skills
Strategy & Vision
- Understand release goals
- Contribute to QA planning
- Shape test automation strategy
Qualifications
Required
- 5+ years of professional QA engineering experience, including ownership of complex work end-to-end.