Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

We are seeking a detail-oriented Payments Associate to join the Noctrix Health Billing & Collections team. This position is responsible for the accurate and timely processing, posting, and reconciliation of reimbursement payments and related financial transactions.

The ideal candidate has experience in medical billing or health insurance and brings exceptional attention to detail when working with payments, adjustments, Explanation of Benefits (EOBs), and financial records. This individual will work closely with Billing & Collections, Finance, and Accounting to ensure payments are accurately recorded, discrepancies are resolved, and financial information remains complete and reliable.

This is a full-time, hybrid position based in Pleasanton, CA, requiring a minimum of three days onsite per week. The role may be filled either as a regular full-time position or as a full-time temporary-to-hire opportunity, depending on business needs and candidate experience. Candidates hired on a temporary basis will be considered for conversion to regular full-time employment based on performance, business needs, and continued role availability.

Responsibilities

Accurately post reimbursement payments, contractual adjustments, denials, and other payment-related transactions to patient accounts
Review EOBs and other payer documentation to ensure payments, adjustments, and claim statuses are accurately recorded
Reconcile daily bank deposits, ACH transactions, credit card payments, and other payment activity against billing system transaction reports
Investigate and resolve misapplied payments, unapplied cash, payment discrepancies, and other reconciliation issues
Process virtual payment cards and ensure transactions are accurately recorded and reconciled
Organize and distribute payment checks, virtual payment information, and related documentation to Accounting and Billing team members for appropriate processing
Retrieve, scan, upload, and appropriately distribute incoming payer claims correspondence and reimbursement documentation
Maintain accurate patient, payment, claim, and reimbursement information within billing and patient documentation systems
Generate payment and reconciliation reports for management review
Partner with Finance and Accounting to investigate and resolve payment or reconciliation discrepancies
Support month-end close activities by providing payment reconciliation, reporting, and supporting documentation
Assist with discrepancies identified by Finance or Accounting during month-end close and reconciliation activities
Maintain organized and complete documentation to support payment processing, reconciliation, and audit readiness
Assist with billing compliance initiatives, regulatory inspections, audits, and related documentation requests
Identify recurring payment discrepancies or process issues and escalate trends and opportunities for improvement
Collaborate with Billing & Collections, Finance, Accounting, and other cross-functional stakeholders to resolve payment-related issues
Handle patient and reimbursement information in accordance with HIPAA, applicable billing regulations, insurance requirements, and company policies
Maintain a high degree of accuracy and productivity while managing multiple payment and administrative workflows in a fast-paced environment

Requirements

1+ year of experience in a medical billing office, healthcare reimbursement, health insurance, revenue cycle, or related healthcare environment