At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we’re transforming the financing experience and joining our team?

What You’ll Do

Your primary responsibility will be to lead the entirety of the design of our customer servicing experiences. This includes the iOS, Android and Web portals where customers sign in and manage their accounts. You’ll work with PMs and developers to research, prioritize, ideate, test, deliver and track the success of designs shipped within your scope. You’ll report to the Director of Product design within the product organization. As a designer on a small team, you should also be able to flex into different projects and platforms across the company where needed.

Lead the design of our iOS, Android, and Web customer portals, shaping how users shop, manage their accounts, make payments, and manage their profile and settings.
Collaborate closely with product managers, developers, and leadership to research, ideate, design, test, and deliver solutions aligned with user needs and business goals.
Track the success of shipped designs through product data and user feedback, iterating to improve experiences.
Ensure consistency across platforms by contributing to and refining our design system within Figma.
Work with tools like Slack, Confluence, and Jira to stay in sync with cross-functional teams.

About You

5+ years of experience in a UX/UI/product design role, working closely with product managers and developers throughout the design process.
Expertise in researching, designing, and shipping native iOS and Android apps, with a strong grasp of platform guidelines.
Expertise in researching, designing, and shipping web experiences with a strong understanding of accessibility requirements.
Advanced skills in Figma, using components, auto-layout, and prototyping to design quickly and effectively.
Experience working with Claude Code and other AI tools to improve all aspects of the design process from research to ideation, creating prototypes and finding the best solution.
Versatile across user research, UX, UI, and service design, with a passion for tackling new challenges.
Strong independent problem-solving abilities, thriving in a fast-moving and sometimes ambiguous environment.
Deep empathy for users. Able to conduct interviews, analyze feedback, and use product data to prioritize the right problems.
Ability (and eagerness) to present findings, proposals, and outcomes to leaders across the organization.
Strong design intuition and a rolodex of examples to help us move quickly, especially when data is sparse.

Preferred Qualifications

Experience in the fintech industry or working with financial products.
Experience in both B2B and B2C (or in B2B2C)
Familiarity with accessibility and inclusive design principles

Location: Richmond, VA; Arlington, VA; or Remote (U.S.). Associates near one of our office locations may work in-office, hybrid, or remotely. Remote opportunities are available to candidates throughout the United States.

Salary Range: $141,000-$180,000 per year (depending on experience and location)

Additional Compensation: This position will be eligible to participate in company bonus plan.

The final salary offer will depend on factors including, but not limited to, experience, skills, and geographic location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Applications will be accepted until position is filled.