Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Staff Product Designer (Identity UX).

About the job

At Twilio, we’re building the identity layer for both people and the AI agents acting on their behalf. We’re looking for a Staff Product Designer (L4) to define the user experience for Twilio Identity: customer identity (authentication, Hosted Login, and user management) and Agent Identity, which lets developers open their apps and APIs, including remote MCP servers, to AI agents with user consent, scoped access, and human approval for sensitive actions over Twilio channels like SMS and RCS.

You’ll be the lead designer on a small, senior team, working with product and engineering from the first sketch. You’ll own the developer setup experience in One Console, the login and consent flows our customers put in front of their users, and the patterns that make security decisions easy to understand without slowing anyone down. Agent Identity is in private beta and heads to general availability at SIGNAL 2027, so this is a chance to define the core UX of a new product category.

Responsibilities

Own Identity UX End to End: Lead the experience for developer onboarding and configuration in One Console, Hosted Login, and end-user authentication flows.
Design for Agents and the People Behind Them: Define how AI agents are registered, how users grant and revoke consent, how permissions are scoped, and how users approve sensitive agent actions in real time.
Make Self-Serve Fast: Shorten the path from sign-up to a working integration, so developers can evaluate and adopt Twilio Identity without talking to sales.
Translate Protocol Complexity: Turn OAuth, tokens, scopes, and approval flows into clear mental models for developers and plain-language choices for end users.
Partner Before the PRD: Work with PM and engineering from problem framing through launch, co-owning scope and tradeoffs while holding a high bar for craft.
Talk to Customers Directly: Run research and usability testing with design partners and developers, and ground decisions in what you learn.
Raise the Bar: Contribute to Twilio’s design system and UX design feedback process, and mentor other designers.

Qualifications

Required

Work schedule: Full-time, US-based, remote.
8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
Expert-Level Systems Thinking: Track record designing complex, configuration-heavy products (developer consoles, admin tools, or multi-step setup flows) and unifying them into coherent experiences.
Executive Cross-Functional Leadership: Proven success partnering directly with engineering and product leaders (Director/VP level) to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps.
Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.