The Opportunity

The Senior ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, ITOM, CSM, and related ServiceNow capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

What You’ll Do

Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
Develop, test, and implement new capabilities on the ServiceNow platform
Assist with ServiceNow upgrades, action skipped changes, and create/run tests
Stay current on ServiceNow products and applicable integrated technologies

What You’ll Bring

4+ years as a ServiceNow Developer, including 1+ year leading or mentoring team members, and experience as a developer in the following areas:

ITSM

Incident, Problem, Change, Service Catalog
Service Portals and UI Builder
Flow Designer, Workflow, Virtual Agent Topics, Integration Hub, custom spokes
Complex application integrations using REST and SOAP APIs, scripted REST APIs, web services, OAuth 2.0, transform maps, etc.
Scoped Applications including design and deployment
Scripting in ServiceNow
Test Management and ATF

ITOM

Event Management, CMDB, and discovery
Service Mapping including custom patterns
MID Server management and troubleshooting

CSM

Case Management
Agent Workspace
Communities

GENERAL

ITIL framework, Agile/Scrum/Kanban, CSDM model
Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills
Strong communication skills that include the ability to write clearly and concisely
Knowledge of database fundamentals

ADDITIONAL PREFERRED EXPERIENCE (not required)

Performance Analytics, Dashboards
Workspaces
Reporting
Active Directory/PowerShell/Ansible
AI Control Tower
Now Assist
CI/CD pipelines and DevOps practices for ServiceNow
Domain-separated or multi-instance environments

EDUCATION / CERTIFICATION / TRAINING

Bachelor's degree in a technical field (or equivalent experience)
ServiceNow System Administration

Any of the following certifications are a plus

ServiceNow Certified Application Developer
ITIL Foundations
ServiceNow Discovery Fundamentals
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Advanced System Administration
Scripting in ServiceNow
CCNA or equivalent
MCSA, RHCSA (Microsoft, RedHat)

Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.
Leaders who care. Work in a culture where leaders value, support and invest in their people.
Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.
A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.