SUMMARY

This summer internship will primarily involve working with the IT Service Desk team. Qualified candidates may also work alongside the IT Infrastructure team on a series of projects which will be selected based on your interest and planned work in the summer of 2027.

GCM’s IT Service Desk is the first line of support for the firm’s users as it relates to enterprise hardware and software requests and issues. Beyond supporting GCM’s users, this team works on several end user technology, automation, and software projects. They also work very closely with our IT Infrastructure and Cybersecurity teams on complex issues and requests. The IT Infrastructure team is responsible for designing, implementing, managing, and supporting the firm’s IT infrastructure, both on-premise and in the cloud (AWS and Azure). IT infrastructure solutions include, but are not limited to, collocation data centers, public cloud infrastructure (IaaS and PaaS), infrastructure automation, networking, storage, servers, end user technologies, and monitoring services.

The IT Service Desk intern will start by getting trained on GCM’s end user technology stack which includes (but is not limited to) Microsoft 365, Azure Active Directory, Azure Virtual Desktop, Windows 11 administration, Active Directory, Exchange Online, SharePoint Online, Microsoft Endpoint Manager, Atlassian (e.g., Jira Service Desk), Cisco Meraki and our GenAI solutions. Once the intern has the required foundational knowledge, they will start supporting our users and their technology needs by handling tickets or calls.

The summer will culminate in a presentation to the Technology leadership team reviewing the intern’s summer experience and what they learned. The team is looking for a student who is passionate about technology, excited to grow in every way, unafraid to try new things and even to fail at times along the way.

RESPONSIBILITIES

The intern will be involved in the following activities:

Support end users seeking technical assistance over email, phone or in person as it relates to end user hardware (e.g., computers, phones, mobile phones, tablets, printers, etc.) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Foxit, SharePoint, Zoom, remote access, virtual desktop solutions, etc.).
Provide end users with regular updates on their requests or issues.
Order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff).
Provide information and training to end users as it relates to IT products and services managed by the Service Desk.
Perform troubleshooting (in person or remote) through diagnostic techniques.
Escalate issues to the appropriate technology teams if the Service Desk cannot handle.
Assist and work on end user technology or automation projects by partnering with our engineers to perform analysis, research, design, documentation, implementation, and troubleshooting.
Document self-service instructions for end users and knowledge base articles for the Service Desk team.
Define, manage and continuously improve processes related to end user support.
Curiosity about AI and a willingness to use AI-enabled tools, such as Claude and ChatGPT, to improve productivity, problem-solving, and day-to-day workflows.
Perform related duties as assigned.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS

The ideal experience and competencies for the role include the following:

Pursuing a B.A./B.S. degree with a concentration in in Information Technology & Management, Network Engineering, Cybersecurity, Computer Science, Information Design, Management Information Systems, Computer Engineering, Analytics, or related field.
Experience using Microsoft OS and applications including Microsoft Office and Windows 11.
Classroom knowledge of or experience with at least one programming or scripting language such as Python, PowerShell, C#, JavaScript, etc.
Experience with Microsoft 365 is a plus.
Experience with Mac OS and Apple iOS is a plus.
Ability to adapt within a rapidly changing environment.