About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline is looking for a Field Ops Special Projects Manager to lead high-profile, strategic partnerships from initial alignment through launch and ongoing execution. This person will turn ambitious partnership goals into coordinated field operations, bringing together external partners and internal teams to deliver complex initiatives safely, reliably, and on schedule.

Based in the Dallas–Fort Worth area, you will serve as the accountable operational lead for selected strategic partnerships and special projects. You will build trusted relationships with senior partner stakeholders, define the path from agreement to operational readiness, and resolve issues that span teams or organizations. The work will require sound judgment, executive-level communication, and comfort moving between strategy, detailed execution, and field realities.

We’re looking for a seasoned operator who can create clarity in ambiguous situations, align people around measurable outcomes, and sustain momentum through launch and beyond. You’ll partner across commercial, operations, engineering, product, legal, finance, and other teams as needed. The role may include regular travel to partner locations and other Zipline operating sites.

What You'll Do

Own assigned high-profile strategic partnerships and special projects end to end, from scoping and planning through launch, stabilization, and performance review.
Translate partnership objectives into clear workplans, milestones, owners, dependencies, decision points, and measurable outcomes.
Build and maintain trusted relationships with partner executives and day-to-day teams; establish a regular operating cadence and clear escalation paths.
Align internal stakeholders across commercial, field operations, engineering, product, safety, legal, finance, and other functions to deliver commitments.
Lead readiness planning for partner launches, including site and process readiness, staffing, training, support models, communications, and contingency plans.
Coordinate field execution across multiple locations, adapting plans to local conditions while maintaining consistent operating standards.
Identify risks, surface tradeoffs early, and drive timely decisions when scope, schedules, resources, or operating conditions change.
Lead issue resolution during launch and ongoing operations; coordinate the right owners and keep partners informed through closure.
Track partnership health and project performance using agreed measures such as readiness, reliability, service quality, adoption, and partner satisfaction.