OUR COMPANY

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO

We are seeking a highly skilled and hands-on Data Center Network Operations Lead to oversee and support hardware repair and troubleshooting operations of fiber optic deployment, splicing, testing, and maintenance activities across large-scale and mission-critical environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. Reporting to the Service Manager, this role coordinates workload, manages escalations, supports staff development, and partners with site leadership and cross-functional teams. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of network services across a range of server, storage, and network hardware platforms.

This position involves rotational shifts to support 24/7/365 operations. This role may require up to 10% travel domestically

KEY RESPONSIBILITIES

People Management

Experience leading or coordinating field-based technical teams in fast-paced operational environments.
Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability.
Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations.
Ability to approve timecards accurately and on time for error-free billing, monitor productivity, manage workloads, and drive teams toward defined deliverables and operational targets.
Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.
Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
Provide operational continuity and leadership coverage in the absence of the Site Supervisor.
Lead and coordinate teams of technicians on a day-to-day basis.
Assign workloads, oversee daily activities, and ensure all field personnel remain aligned with project priorities and productivity expectations.
Closely monitor technician output and performance against defined daily and weekly targets.
Ensure all team members are actively engaged, productive, and operating in compliance with safety and quality standards.
Provide hands-on technical guidance, mentorship, and support to field personnel where required.
Escalate performance concerns, operational risks, or resource issues to the Site Supervisor in a timely manner.
Promote a culture of accountability, professionalism, teamwork, and operational excellence across all site activities.

Technical Experience & Oversight

Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).