About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

Head of Consultant Relations

The Head of Consultant Relations will be responsible for executing Lantern's consultant relations strategy through named ownership of our major consulting and brokerage house relationships. This team both educates on the Lantern value proposition and differentiators for our surgery, cancer, and infusion care products, while simultaneously gathering insight and feedback to help Lantern continuously refine our messaging and support for our consultant partners. The team also partners closely with leaders from Sales and Client Success on relevant consultant-led client growth and expansion opportunities.

Consultant Relations creates value primarily by being embedded in live deals and by building deep, durable relationships at both the national and local level — not by generating outreach volume on its own. The Head of the Consultant Relations team will continue to build out the account ownership model, metrics, supporting processes, and roles and responsibilities for the function based on business needs, and will be accountable for the success of the function. They are responsible for ensuring we build and execute on named account plans and coverage across the major houses, that escalations are routed appropriately so the team's capacity is focused on proactive relationship management, and that we have a regular cadence to report out on results against the plan to the Commercial Leadership Team.

Location: Remote, USA (50% Travel)

Responsibilities:

The Consultant Relations function is instrumental to winning in the marketplace and to the quality of Lantern's deals, not just their volume. Through named ownership of major consulting and brokerage houses, and by staying embedded in active deals through the sales lifecycle, the team builds the trust that makes our consultant/brokerage channel a top referral source. Key responsibilities for the team include:

Owning named house relationships: building deep, accountable relationships at both the national and local market level — with clear, named ownership of each major house, generally capped at 1–2 houses per person — allowing us to influence and educate the intellectual capital point of view while driving business referrals locally.
Staying embedded in deals: relationship value is realized by being part of live deals alongside Sales and Solutions Consulting — tailoring deal strategy and leveraging consultant/broker relationships to gain insight and influence decision factors — rather than through standalone outreach.
Developing content: in partnership with the product marketing and sales enablement team, specific to consultants in general and further tailored to each firm when relevant.
Educating the marketplace: building awareness around the category (surgery COEs and cancer support) and how to evaluate solutions in this space.
Growing the business: improving Lantern's win rate with each consulting/brokerage firm and the quality of opportunities they bring to the table, not simply the number of proposals generated.
Closing active coverage gaps: building out dedicated coverage in currently underserved segments, including Texas/Southeast and public sector/labor.
Managing escalations deliberately: partnering with Sales and Client Success so that reactive, non-strategic escalations are routed outside CR — freeing the team's bandwidth for proactive house management.