Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Revenue Operations, part of DigitalOcean's Revenue Organization, owns the systems that power our go-to-market motion — Salesforce at the center, connected to sales engagement (Outreach), customer success (Planhat), CPQ (DealHub), enrichment (Clay, Sumble), and our Snowflake data layer. We're hiring a Revenue Systems Administrator to be the front line of that stack: keeping the request queue moving, keeping users unblocked, and keeping the systems healthy day to day.

This is a great role for someone a few years into their systems career who wants to grow into GTM architecture and AI-powered operations. You'll get exposure to the entire stack, work alongside senior engineers, and steadily take on bigger problems as you demonstrate ownership.

What You'll Do

Monitor and triage the request queue (Jira): categorize incoming requests from Sales, Support, Marketing, and Partner teams, resolve what you can, gather missing details, and route the rest to the right owner with clear context
Handle day-to-day administration: user provisioning and deprovisioning across the GTM stack (Salesforce, Outreach, Planhat, and others), license management, permission updates, and access requests
Diagnose errors and sync issues: investigate Salesforce flow errors, integration failures, and data sync mismatches; resolve known issues using runbooks and escalate new ones with a clear write-up of what you found
Complete standard configuration work: field additions and mapping updates, report and dashboard requests, list view and layout changes, picklist maintenance, and routine data loads
Support data hygiene: identify and fix duplicates, misrouted records, and enrichment gaps flagged by users or monitoring
Maintain documentation: keep runbooks, FAQs, and how-to guides current as you resolve issues, so common problems get faster to fix each time
Use AI tools in your daily work (Claude, MCP-connected tools) to speed up diagnosis, drafting, and repetitive tasks — and flag opportunities where automation could remove work entirely
Learn continuously: shadow senior engineers on project work and grow toward owning small enhancements end to end

What You'll Bring

3+ years of experience administering Salesforce or comparable GTM/business systems in a production environment
Working knowledge of Salesforce fundamentals: users, profiles/permission sets, reports, flows (reading and basic edits), and data loading
Exposure to at least one other GTM tool category — sales engagement, CS platforms, marketing automation, or enrichment — and eagerness to learn the rest of the stack
Strong troubleshooting instincts: you form hypotheses, test them methodically, and write up what you found so others can follow it
Service orientation: you communicate clearly with non-technical stakeholders, set expectations, and follow through
Attention to detail with permissions and data — you understand that access and data changes in production carry real risk
Comfort using AI assistants in daily work, and curiosity about where they can do more
Salesforce Administrator certification (or in progress) is a plus
Ability to work EST hours

What Success Looks Like

First 90 days: You own the request queue: intake is triaged daily, provisioning requests turn around quickly, and stakeholders know their requests won't fall through the cracks
First 6 months: You resolve most tier 1 issues independently, your error write-ups make escalations faster to fix, and documentation is measurably better than when you started
First year: You've taken on small enhancement projects end to end and are ready to grow toward senior-level project ownership