We’re not just behavioral health people—we’re crisis people.

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

+$2/hr -> Monday-Thursday Nights
+$3/hr -> Friday-Sunday Nights
+$2/hr -> Saturday-Sunday Days

What You'll Do:

The Family Support Specialist provides family-centered, peer-informed support to youth and caregivers receiving services within our walk-in, observation and Crisis Stabilization Unit (CSU) programs. Drawing on lived experience as a family member, caregiver, or primary support person of an individual who has experienced behavioral or mental health challenges, the Family Support Specialist builds trust, provides hope, and helps families feel supported during times of crisis.

Working collaboratively with the clinical care team, the Family Support Specialist helps families understand and navigate the behavioral health system, identify resources and support, strengthen advocacy and communication skills, and prepare for successful transitions following care. The Family Support Specialist serves as a bridge between families, the care team, and community resources, using lived experience appropriately to promote family engagement, reduce barriers to care, and support youth and families throughout their experience.

Collaborate with care teams to ensure continuity of care by identifying family needs and barriers and connects families with appropriate resources and supports
Serve as a knowledgeable resource regarding community-based programs, services, and supports available to children, youth, and families experiencing behavioral or mental health challenges
Provide individualized referrals and concrete resources (e.g., housing, food access, transportation, mental health providers) tailored to the needs of each family
Ensure timely and effective communication with individuals and caregivers regarding available services and supports
Support the development and implementation of crisis and safety plans in collaboration with the youth, family, and clinical care team
Coordinate with guardians, foster families, caseworkers, and external agencies such as Children and Youth Services (CYS) to align care plans and ensure comprehensive support
Provide educational handouts and psychoeducational materials specific to the individuals' diagnosis, developmental stage, or family needs
Draw on personal or lived experience supporting a child, youth, or family member with emotional, behavioral, or mental health needs, and the ability to draw on that experience to provide empathetic, peer-informed support to families
Empower caregivers by teaching advocacy and communication skills to help them navigate systems and speak effectively on behalf of their child, youth, or family member