Job Overview

The Service Manager (Condo) is responsible for the seamless operation, maintenance, and presentation of all building systems within a luxury high-residences. This role is critical to delivering a five-star living experience by ensuring reliability, discretion, and excellence in all engineering services. #weshowup

The Service Manager (Condo) leads the engineering team, oversees complex building systems, manages high-value capital projects, and works closely with property management and the Board of Directors to protect and enhance the asset’s value. This individual is expected to operate at a high level of professionalism, technical expertise, and resident service.

Key Responsibilities

Luxury Building Operations & Resident Experience

Ensure all building systems operate at peak efficiency with zero disruption to residents whenever possible.
Deliver a “white-glove” level of service—responding promptly, professionally, and discreetly to resident concerns.
Maintain immaculate condition and presentation of all mechanical rooms, back-of-house areas, and service corridors.
Coordinate work to minimize noise, inconvenience, and visual impact in occupied residences.

Engineering Leadership & Team Management

Lead, mentor, and develop a high-performing engineering team with a service-first mindset.
Establish clear performance standards aligned with luxury hospitality-level expectations.
Maintain staffing schedules that ensure 24/7 coverage and rapid response capability.
Promote a culture of accountability, safety, and continuous improvement.

Advanced Building Systems Management

Oversee operation, maintenance, and optimization of:
HVAC systems, including chillers, boilers, cooling towers, and VRF (Variable Refrigerant Flow) systems
Building Automation Systems (BAS) and energy management platforms
Electrical distribution, switchgear, and emergency generators
Domestic water, booster pumps, and water treatment systems
Fire/life safety systems and smoke control systems
Elevators and vertical transportation systems
Utilize data and analytics to proactively identify system inefficiencies and implement improvements.

Capital Planning & Asset Preservation

Develop and execute long-term capital plans to maintain Class A/luxury standards.
Lead major projects such as system upgrades, façade restoration, and amenity enhancements.
Partner with consultants, engineers, and ownership on design, budgeting, and execution.
Ensure all upgrades align with luxury market expectations and property positioning.

Vendor & Contractor Oversight

Manage high-quality, vetted vendors who meet luxury service standards.
Oversee all contracted work to ensure exceptional craftsmanship and minimal disruption.
Enforce strict compliance with insurance, safety, and operational protocols.

Financial Management

Prepare and manage the engineering operating and capital budgets.
Identify opportunities for cost savings without compromising quality or resident experience.
Support reserve studies and long-term financial planning.

Compliance, Risk Management & Safety

Maintain full compliance with all applicable codes, inspections, and regulatory requirements.
Ensure flawless execution of life safety system testing and documentation.

Qualifications

High School Diploma
Current Driver's License
Central Plant System experience required
EPA Section 608 Universal Certification
Master of Electrician and Plumbing preferred
At least 10 years of Residential maintenance experience
At least 8 years building facilities operation experience in a luxury apartment
Minimum of 5 years supervisory experience as senior engineer/technician or equivalent position in facilities management
Building automation systems experience required
Proven experience providing excellent customer service
Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid to large size facility operations
Exposure to budgeting and basic accounting
Understands elevator maintenance, fire sprinkler/alarm systems and high-rise buildings
Proficient with computers and relevant computer programs