Join the team turning internet intelligence into real-world security outcomes. Built on the world’s most comprehensive and accurate map of the Internet, the Censys Platform delivers real-time visibility and actionable intelligence needed to accelerate triage, investigate threats, hunt adversaries, and manage Internet exposure. We're trusted by half of the Fortune 500 and government agencies all around the world, and looking for people as passionate about the problems we're solving as we are.

As a Technical Account Manager for APJ, you will serve as the primary post-sale contact and trusted advisor to customers throughout their lifecycle, from onboarding and adoption through renewal and growth. You will partner closely with Security Operations, Threat Intelligence, Vulnerability Management, and IT teams within enterprises, government agencies, and partner organizations to ensure customers realize measurable security outcomes from our platform.

This role blends relationship management with hands-on technical fluency. You will guide customers on platform workflows, integrations, and API usage, translate technical capabilities into business value for executive stakeholders, and help customers operationalize Censys within their security programs. Because you will be one of the first dedicated post-sale hires in the region, you will also shape how Censys shows up for APJ customers and serve as the regional voice of the customer internally.

The ideal candidate understands the business and cultural dynamics of working across APJ markets, multi-stakeholder decision-making, regional data and regulatory considerations, and partner-led engagement models and is comfortable operating with autonomy while collaborating with colleagues across time zones.

You will work cross-functionally with Sales, Product, Support, Marketing, and Engineering to advocate for APJ customers and drive long-term success across the region.

What You’ll Do

Own and manage a portfolio of enterprise, government, and partner accounts across APJ
Act as the primary post-sale point of contact and technical advisor for your customers
Build trusted relationships with security leaders, practitioners, and executive stakeholders
Lead onboarding and implementation, including internal hand-offs, customer kick-offs, and integration and architecture planning
Help customers deploy, test, and troubleshoot integrations (e.g., cloud connectors, Splunk, Jira, ServiceNow, SIEM/SOAR platforms) and make effective use of the Censys API
Develop success plans aligned to each customer's security priorities and desired outcomes
Conduct regular business reviews, adoption reviews, and roadmap discussions
Educate customers on new features, platform workflows, Beta Programs, and Design Partnerships
Monitor product adoption, usage trends, health indicators, and customer engagement
Identify risks proactively including stakeholder turnover, low adoption, and budget risk and execute mitigation plans to improve retention
Partner with Account Executives on renewals, expansion opportunities, and account strategy
Identify opportunities for upsell, cross-sell, and broader platform adoption
Support and enable regional channel and MSSP partners serving joint customers
Support customer advocacy initiatives including references, case studies, and advisory programs
Maintain accurate account forecasts, health scores, and renewal data in Gainsight and Salesforce
Serve as the voice of the APJ customer internally, communicating feedback and regional market needs to Product and Engineering
Coordinate with Support and Professional Services to resolve customer issues effectively
Contribute to scalable customer success processes and playbooks tailored to the APJ region

What We’re Looking For

3+ years of Technical Account Management, Customer Success, Solutions Engineering, or related experience in B2B SaaS, ideally within cybersecurity, infrastructure, cloud, or networking
Experience supporting customers across the APJ region and an understanding of how to operate effectively across its markets