Looking to join a trusted automotive group that offers stability, growth, and a strong team culture? Berlin City Kia is hiring an Internal Service Advisor to join our growing team in Burlington, Vermont! This is a great opportunity for someone who thrives in a fast-paced environment, enjoys coordinating repairs and workflow, and takes pride in delivering exceptional communication and service.

Competitive hourly pay plus performance pay, with the opportunity to earn $ 52,000-$64,000 annually!

What We Offer

Flexible schedule with paid time off that accrues from day one of employment
Comprehensive benefits package including medical, dental, vision, life, and disability insurance
401(k) with employer contribution
Health & Wellness reimbursement up to $75 per month
Tuition reimbursement toward automotive education and career development
Recognition programs and performance-based awards
Uniforms provided
Employee discounts
Fun, team-oriented culture with opportunities for growth and advancement

Position Overview

The Internal Service Advisor plays a key role in supporting the reconditioning and service process by coordinating communication between the service department, used vehicle operations, technicians, and parts department. This position involves writing repair orders, monitoring repair progress, helping ensure timely vehicle completion, and supporting internal and after-sales service needs.

The ideal candidate is organized, detail-oriented, customer-focused, and able to effectively manage multiple priorities in a fast-paced dealership environment.

What You’ll Do

Communicate with the Reconditioning Manager, Used Car Manager, technicians, and porters to identify vehicle repair and reconditioning needs
Write and manage internal repair orders accurately and efficiently
Coordinate with technicians and the parts department to help ensure the timely completion of repairs
Communicate repair timelines, estimates, and status updates to management
Monitor work in progress and follow up on delayed or additional repair needs
Handle customer and manager inquiries regarding after-sales repair work and appointments
Maintain strong communication and follow-up throughout the repair process
Support department organization, workflow efficiency, and overall service operations
Follow all company policies, procedures, and safety standards

Who You Are

You are highly organized with strong communication and follow-up skills
You work well under pressure while maintaining a positive, professional attitude
You enjoy working with both people and processes in a fast-paced environment
You take pride in providing excellent customer service and operational support
You are dependable, detail-oriented, and team-focused
Automotive service or dealership experience is preferred, but we are willing to train the right candidate with strong customer service experience

Requirements

Prior automotive industry experience preferred but not required
Minimum of 2 years of customer service experience
Must be at least 18 years of age
Valid driver’s license with an acceptable driving record
Ability to pass a pre-employment background check and drug screen for illegal substances
Authorized to work in the United States

Who We Are:

Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Automotive Service Advisor